Job Title : GIS IT Support Specialist
Location : Remote
Duration : 12+ Months
Job Description
Under general supervision, provides Esri ArcGIS end user support on a continuing basis, either by phone, online, or site visit.
Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive.
Dept. desires an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests.
Contacts users to clarify, isolate, replicate, and troubleshoot issues. Resolve or escalate issues to more experienced staff.
Provides user instruction / guidance. Assists GIS / IT Teams in implementing solutions. May develop and conduct training programs to support GIS User Group.
Responsibilities :
Acts as 1st line / tier of GIS technical support.
Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications
Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions,
consults with Esri support as needed
Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
Develops, updates, or maintains system / technical documentation as needed
Performs a variety of special projects and assignments and provides on-call support as needed
Develops GDOT GIS User Group, resources, and assists in training material creation
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