IT Support Specialist

IT Support Specialist (100% Remote)

Primary Location : Atlanta, Georgia

V-Soft Consulting is currently hiring for an IT Support Specialist (100% Remote) for our premier client.

Education and Experience

• Bachelor’s degree in related field from accredited college or university.
• Knowledge and experience with Esri ArcGIS Desktop and or ArcGIS Pro : 3 Years

Highly desired :

• Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS.
• Experience with ArcGIS Online or related mobile applications.
• Experience working with Esri geodatabases, or any other GIS data experience.

Knowledge, Skills and Abilities

• Passion to provide excellent customer service and build effective customer relationships.
• Excellent communication, interpersonal, collaboration, and teamwork skills.

WHAT YOU’LL DO :

Job Responsibilities :

• Develops, updates, or maintains system / technical documentation as needed.
• Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS.
• Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed.
• Develops client GIS User Group, resources, and assists in training material creation.
• Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison.
• Performs a variety of special projects and assignments and provides on-call support as needed.
• Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications.
• Acts as 1st line / tier of GIS technical support for client.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.

S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more.

V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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