Responsibilities : Technical Support : Provide first-level technical support and assistance to end-users via phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network-related issues in a timely manner. Ticket Management : Log all service requests and incidents in the help desk ticketing system.
Prioritize and manage ticket queues to ensure timely resolution of user issues. Escalate unresolved issues to appropriate IT teams or senior technicians as needed.
Hardware and Software Support : Install, configure, and maintain desktops, laptops, printers, peripherals, and software applications.
Assist users with software installations, updates, and patches. Perform hardware upgrades, replacements, and repairs as required.
User Account Management : Administer user accounts, passwords, and permissions in accordance with IT security policies. Set up and configure user profiles, email accounts, and access rights.
Manage user provisioning and de-provisioning processes. Remote Support : Provide remote assistance and troubleshooting for off-site users and remote offices.
Utilize remote desktop tools and software to troubleshoot issues and provide technical support to users working from home or traveling.
Documentation and Knowledge Base : Create and maintain documentation, knowledge base articles, and FAQs to support self-service resolution of common IT issues.
Document troubleshooting procedures, solutions, and best practices for future reference. IT Asset Management : Assist in managing IT assets, including inventory tracking, asset tagging, and disposal.
Conduct periodic audits to ensure accuracy of asset records and compliance with asset management policies. Training and Awareness : Provide training and guidance to users on IT systems, applications, and best practices.
Promote IT security awareness and educate users about cybersecurity threats, phishing attacks, and data protection measures.
Qualifications : Associate degree or certification in IT-related field preferred.1-2 years of experience in a technical support or help desk role.
Strong knowledge of desktop operating systems (Windows, macOS) and Microsoft Office suite.Familiarity with ITIL principles and help desk ticketing systems (e.
g., ServiceNow, Remedy).Excellent communication and customer service skills, with a friendly and patient demeanor.Ability to troubleshoot technical issues methodically and effectively.
Strong attention to detail and organizational skills.Ability to work independently and as part of a team in a fast-paced environment.
Field Service Desk Technician
As a Field Help Desk Technician, playing a pivotal role in ensuring seamless IT support. In this dynamic position, you'll spend 75-100% of your time at a key customer site, delivering top-notch help desk and desk-side assistance. The remaining time (if applicable) will be dedicated to handling s...
IT Service Desk Technician (TS/SCI w/Poly)
Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. ...
Traveling Service Desk Technician
Provide first-line technical support to clients via phone, email, and remote desktop tools. Managed Service Provider (MSP) environment. Experience with remote desktop tools and ticketing systems (e. ConnectWise, Autotask, Zendesk). ...
Service Desk Technician
As a Field Help Desk Technician, playing a pivotal role in ensuring seamless IT support. In this dynamic position, you'll spend 75% of your time at a key customer site, delivering top-notch help desk and deskside assistance. Log, track, and prioritize service desk tickets in a timely manner, maintai...
IT Service Desk Technician (MSP/ Service Industry Experience)
We are seeking an experienced IT Service Desk Technician to join our team. The IT Service Desk Technician will be responsible for providing technical assistance and support to our clients, ensuring their IT issues are resolved in a timely and efficient manner. The ideal candidate will have prior exp...
Field Service Desk Technician
As a Field Help Desk Technician, playing a pivotal role in ensuring seamless IT support. In this dynamic position, you'll spend 75-100% of your time at a key customer site, delivering top-notch help desk and desk-side assistance. The remaining time (if applicable) will be dedicated to handling servi...
IT Service Desk Technician (MSP Experience Required)
We are seeking an experienced IT Service Desk Technician with Managed Service Provider (MSP) experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. ...
Help Desk Technician – TS/SCI with Poly - Security Clearance Required
We are seeking a Help Desk Technician to join our team of passionate individuals on our Prime Information Assurance (IA) contract. Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. ...
Help Desk Analyst/ Onboarding Technician
The IT Help Desk Technician I with a focus on Onboarding provides daily support to computer users throughout the organization. Primary responsibility is processing onboarding new employees/contractor and transfer requests, telephone support to company Help Desk hotline, responds to queries, runs dia...
Help Desk Technician
Deploy and migrate Windows servers, including setup and configuration.Oversee Office 365 (O365) migration and deployment within a Microsoft environment.Install and configure networking hardware, with a focus on SonicWall firewalls.Job Description: Project Engineer.This full-time Project Engineer rol...