Ecommerce Manager

Job Description

Job Description

E-COMMERCE ACCOUNT MANAGER

Seattle, Washington-Preference is for candidates who are local to the Seattle area for weekly in-person meetings as needed.

Remote candidates will be considered

Direct Hire

ALTA IT Services has a direct hire position for an eCommerce Account Manager to support a national reseller of consumer products, and small appliances.

The primary responsibility is creating and managing the customers' digital experience on various eCommerce platforms such as Amazon, Google, and Shopify.

The role involves working closely with brand partners, the Director of eCommerce, and design teams to ensure the success of e-commerce initiatives.

RESPONSIBILITIES :

• Analyzing eCommerce sales data, key performance indicators (KPIs), and business performance metrics to generate reports and communicate key findings to stakeholders.
• Staying updated on eCommerce industry trends, best practices, and platform dynamics to develop strategies aligned with business objectives.
• Acting as the main point of contact for customer inquiries and concerns related to orders placed on eCommerce platforms, handling returns, exchanges, and refunds according to policies.
• Resolving disputes with retail and marketplace partners, raising support tickets, and seeking resolutions for customer disputes or account-related matters.
• Collaborating with brand partners to develop pay-per-click (PPC) advertising strategies, conducting keyword research, creating ad copies, optimizing bids, and monitoring campaign performance for maximum return on investment (ROI).
• Assisting with new product launches by analyzing product features and creating search engine-optimized copy.

QUALIFICATIONS :

• Bachelor's degree in business, finance, accounting, marketing, or a related field.
• Proficiency in Excel.
• Strong collaboration skills, self-motivation, excellent communication skills, and the ability to meet deadlines in a fast-paced environment are also required.
• At least one year of experience working with eCommerce platforms such as Amazon, Walmart, or Shopify, familiarity with conducting keyword research and SEO principles, and experience in setting up and managing PPC advertising campaigns across platforms like Amazon, Google, and Facebook.

SALARY : $75,000 range annually, plus benefits