Call Center Supervisor needs 2 years' call center leadership experience
Call Center Supervisor requires :
College degree or equivalent work experience
Minimum 2 years call center experience in a leadership role.
Strong customer service skills including call center client processes and procedures
Excellent team coaching, training, facilitation and developmental skills
Analytical and interpretive skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies.
Call Center Supervisor duties :
- Assist with recruitment and training.
- Ensure that time sheets are accurately submitted and approved timely to payroll for processing.
- Track Attendance and QA results.
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