Call Center Supervisor

Global Channel Management, Inc
East Hartford, Connecticut, United States
Full-time

Call Center Supervisor needs 2 years' call center leadership experience

Call Center Supervisor requires :

College degree or equivalent work experience

Minimum 2 years call center experience in a leadership role.

Strong customer service skills including call center client processes and procedures

Excellent team coaching, training, facilitation and developmental skills

Analytical and interpretive skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies.

Call Center Supervisor duties :

  • Assist with recruitment and training.
  • Ensure that time sheets are accurately submitted and approved timely to payroll for processing.
  • Track Attendance and QA results.
  • 30+ days ago
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