ServiceNow Engineer, TS / SCI with Polygraph Security Clearance Required, Chantilly, VA
Ready to hire a ServiceNow Engineer. Qualified candidates must have an active TS / SCI with Polygraph Security Clearance.
Military (Air Force, Army, Navy, Marines) experience is a big plus!
Responsibilities :
Respond to alerts and customer reported issues, escalate problems as required, and resolve significant matters by exercising independent judgment within established support practices.
Deploy approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures.
Develop and interpret detailed installation instructions and supporting documentation to affect system design deployments.
Provide technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution.
Respond to Incidents and Changes submitted by customers, to include Tier 2 level triage.
Qualifications :
Experience in a Tier 3 ServiceNow role for at least 3 years.
Experience with ITSM principles and ITIL best practices.
An Active TS / SCI Clearance with Polygraph Security Clearance is required.
DoD 8570 IAT Level II Certification Security+.
Excellent communication and mentoring skills.
Knowledge of both Waterfall and Agile approaches.
Awareness and experience with widely successful Agile techniques : User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers.
Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
Software development and release management experience.
Keywords : Chantilly VA Jobs, ServiceNow Engineer, ServiceNow, ITSM, ITIL, Waterfall, Agile, AWS, Splunk, Linux, Microsoft Servers, Virginia Recruiters, IT Jobs, Virginia Recruiting
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