Experienced Product Manager, Aftersales Solution- TikTok Shop - Seattle

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the team

As the Product Team, our mission is to provide our customers with a delightful and entertaining shopping experience in TikTok.

We are looking for a Product Manager to join our team, responsible for defining the intersection of shopping and content.

• Responsible for setting the return related strategy and building the end-end buyer return & refund flow.
• Have in-depth understanding of platform strategies and business knowledge to improve after-sale performance and related customer experience, design systematic whole-scene strategies and traction mechanisms.

Drive complex projects independently, including but not limited to the designing of business-related product modules, and product implementation of governance strategies.

• Be data driven, understand and define North Star Metrics that reveal customer experience about the return & refund process.
• Continuously looking for approaches to optimize key metrics.
• Facilitate internal communication, collaborate with operation, algorithm and R&D teams to ensure smooth teamwork.

Qualifications

Minimum Qualifications :

• Ability to design highly adaptable product solutions for different business scenarios. Proven track record of delivering results in a fast-paced environment.
• Strong analytical skills and able to use data and metric to evaluate assumptions, make recommendations and decisions.
• Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and confidently working well with teams.

Preferred Qualifications :

3+ years of experience in product management in E-Commerce, return&refund or other customer experience improvement is preferred.

Experience in consumer-facing products or client design will be a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2

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