Job Title :
Technical Support Analyst 2 (HYBRID)
Location : Richmond, VA
Richmond, VA
Duration : 12+ Months
12+ Months
Job Description :
The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications.
They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.
The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.
Skills : Skill
Skill
Required / Desired
Amount
of Experience
Recent experience in a full-time Help Desk / Technical Support position
Required
Years
Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod
Required
Years
2 or more years of experience entering information and working with a trouble ticket, issue tracking system
Required
Years
Experience and proficiency with Microsoft, Visio, SharePoint and Office applications
Required
Years
Proven analytical and problem-solving abilities
Required
Years
Excellent verbal and written communication skills
Required
Years
Ability to work independently with minimal direction and as a team
Required
Years
Highly motivated and self-directed
Required
Years
Ability to present ideas in business-friendly and user-friendly language.
Required
Years
Ability to work independently with minimal direction and as a team
Required
Years
Highly motivated and self-directed
Required
Years
Knowledge of Active Directory
Nice to have
Years
CompTIA A+ Certification
Nice to have
Years
Experience with Symantec’s Altiris and Ivanti’s Service Desk.
Nice to have
Years
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