Customer Support Specialist (Full-Time)

Job Description

Job Summary : Hybrid Utah Based As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to a company's call center.

You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.

Required : - Laptop or Desktop- High speed internet- Headset Key Responsibilities :

• Answering customer inquiries : You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
• Resolving customer issues : You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
• Collaborating with other departments : You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
• Utilizing customer feedback : You will reach out to customers based on feedback left and help resolve their concerns.
• Meeting performance metrics : You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
• Maintaining a positive attitude : You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
• Technology : You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
• A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.
• You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.
• To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.
• We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.

Qualifications :

• High School Diploma / GED
• Excellent Communication skills
• Basic computer skills
• Positive and friendly attitude
• Preferred : Minimum of 1+ years of experience in customer service.

Benefits :

• Great Environment
• Paid Training
• Paid Holidays
• Greenix Swag
• Weekly Pay
• Health Benefits are available within 90 days for Full-Time employees
Schedule :
• Day shift
• Day shift
• Monday to Friday and 1 Saturday a month required

Application Question(s) :

Do you have access to a laptop / desktop and reliable high-speed internet?

Work Location : Remote