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Write documentation including data governance workflows, standards, guidelines, taxonomies, operating procedures, and corporate data policies.
Ensure that response and resolution times meet SLAs and user needs and that response and resolution is consistently conducted with a high level of customer service.
Meet or exceed defined standards of resolution volumes, quality, and customer satisfaction scores.
Proactively suggest ways that the support offering can be continuously improved to provide better customer service and to provide the service more efficiently and effectively.
Act as the point of contact for Business Subject Matter Experts (SMEs), Business Data Stewards and Technical Data Stewards for enterprise data governance, data privacy and data quality related questions / concerns
Communication
Facilitate cross-functional project team meetings effectively and efficiently
Work with Project / Program Manager to ensure all Project Communications, document reviews and signoffs are properly executed
Ensure that feedback from key business owners is fully acknowledged and incorporated into requirements, process flow diagrams and use cases to give business leaders the confidence that they are being heard and that their needs will be met
Ensure that all materials created for communicating and facilitating discussion of intended approach are carefully tailored to the intended audience to ensure that business owners are able to give complete and accurate feedback
Resolve and / or escalate issues in a timely fashion
Effectively manage vendor relationships and ensure comprehensive communication between internal and vendor resources.
Business Analyst with Data Governance Exp
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