A company is looking for a Senior Manager of Customer Experience to lead initiatives that enhance customer satisfaction and engagement.
Key ResponsibilitiesManage customer feedback programs and analyze insights for continuous improvementOversee the Customer Experience team, including hiring, training, and team developmentDesign customer journey maps and implement innovative strategies to enhance member experiencesRequired QualificationsBachelor's degree in Business, Customer Experience, or related field5+ years of experience in customer experience design, including surveys and journey mapping3+ years in a leadership or supervisory role within customer experienceExperience with project management tools like Qualtrics, Salesforce, or JiraAbility to manage multiple projects and influence cross-functional teams
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