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Retention Specialist

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Retention and Customer Service Representative.Key Responsibilities : Handle high volume calls from customers requesting to cancel services and provide solutions to retain themUtilize sales experience to upsell and negotiate offers to save customersMaintain knowledge of company policies and products to effectively address customer concernsRequired Qualifications, Training, and Education : 2+ years in a sales role with a focus on customer retention2+ years of call center customer service or sales experienceHigh school diploma, GED, or some college experienceAbility to work with multiple screens and programs simultaneouslyPrivate, distraction-free workspace with high-speed internet access

9 days ago
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