Product Support & Operations Specialist.

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

Unbelievable partner support is a critical part of the Via brand, & were looking for the best in the business. As a Product Support & Operations Specialist, youll provide consistently outstanding support to Vias partners (cities, operators, etc.

who power mobility & transportation networks with our technology. This customer-facing position is all about building the best possible connection between our partners & our Product & Engineering Team.

We work with teams across the organization to ensure our partners can make the best use of our technology to improve their experience.

What You'll Do :

• Become an expert on Via develop a nuanced understanding of our technology, use cases, & best practices to be able to resolve partners issues
• Prioritize operational issues & provide technical, specific, & strategic responses in an efficient manner
• Work with various Operations, Product, & Engineering teams in identifying, reporting, & resolving product issues or opportunities for improvement
• Nurture close relationships with partners to become a trusted advisor

Who You Are :

• Effective at managing multiple tasks simultaneously & comfortable taking on responsibility
• Meticulous & vigilant, with a high level of attention to detail
• Outstanding process-orientation, analytical, & organization skills
• Problem solver & entrepreneurial; you dont accept the status quo & are always looking for creative solutions
• Excellent communicator with a knack for always finding the right tone
• Minimum of 1-3 years of work experience
• Bachelors Degree
• Based in the NYC area
• Fluency in additional languages (ie Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus
• Previous experience in a technical support role is a plus

Compensation & Benefits :

• Final salary will be determined by the candidates experience, knowledge, & skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range : $65,000 - $75,000
• We are proud to offer a generous & comprehensive benefits package, including free medical plans & 401K matching.

Were Via, & we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, & provides everyone with accessible, efficient, & affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities & transit agencies, offering world-class software, service design, & operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive & authentic workplace.

If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may be just the right candidate for this or other roles. All backgrounds, identities, & voices are welcomed & celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.