We have an immediate opening for an Information Technology Helpdesk Technician at the Florence, AL Headquarters location.
The ideal candidate will meet the qualifications below.They will enjoy working in a fast-paced environment developing solutions and maintaining optimal efficiency of all systems assigned responsibility to manage.
Education & Experience :
- Associates Degree in Technical Discipline Required; Experience Considered in Lieu of Degree
- 1+ years of experience providing Help Desk Support for Information Technology Systems and Applications
Skills Needed :
- Be innovative, positive, proactive, and readily embrace change
- Proven experience in building and troubleshooting end-user computer systems
- Proven experience with Microsoft Office troubleshooting and installation
- Working knowledge of Microsoft Windows 10
- Experience with installation and troubleshooting of desktop applications such as Adobe
- Experience working with Helpdesk ticketing system such as Track-IT
Job Duties :
- Reports to the Director of Information Technology
- Perform day-to-day support, administration and problem resolution of user computer systems and desktop applications
- Plan, prioritize and execute activity associated with incoming requests for support through the IT Helpdesk system
- Maintain printers and peripheral computer equipment
- Periodic travel to other offices for Helpdesk support will be required
- Acquire hardware and software as required to meet business requirements
- Interact with business representatives to maintain alignment of Information Technology with business requirements
- Attend meetings and report activity progress within IT infrastructure organization
- Keep current and up-to-date with computer operating system releases and desktop application versions
- Recommend corrections for issues occurring on a repetitive basis
- Provide courteous, complete and timely support for end users
- Work well within a team environment and alongside external partners
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