OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applicat...
The Senior Help Desk Supervisor will be responsible for the day-to-day operations of the organization's help desk. This role involves overseeing the delivery of IT help desk services, managing IT help desk support, ensuring platform reliability and security, and collaborating with other IT leaders t...
OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applicat...
JOB TITLE: Service Desk Team Manager (Help Desk Manager – Principal). Develop, update, and evaluate the value of routine and ad hoc Service Desk metrics and ticket status reports, Service Desk processes (including SOPs), and Service Desk analyst schedules and operations across desktop support, appli...
Credence is building a team for upcoming work to support our federal client's long standing program and seeking Help desk Manager who will be responsible for providing supervision and direction to staff who are responsible supporting the user community with e-mail, directories, computer operating sy...
IT Concepts is seeking a Help Desk and End User Support Manager for management and administration of DHA systems, applications, networks and telecommunications. HDI Support Center Manager (HDI-SCM) or equivalent (ITIL etc. Supervises and coordinates activities of IT Service Desk Specialists, Coordin...
IT Concepts is seeking a Help Desk and End User Support Manager for management and administration of DHA systems, applications, networks and telecommunications. HDI Support Center Manager (HDI-SCM) or equivalent (ITIL etc. Supervises and coordinates activities of IT Service Desk Specialists, Coordin...
Lab Manager I - Technical Engagement Network (TEN) Help Desk Technician. Argo Cyber Systems is seeking a Technical Engagement Network (TEN) Help Desk Technician to support this critical customer mission. Serve as the first level Help Desk for the TEN Lab's systems and accounts. Create and maintain a...
Administers effective frontline help desk assistance to customers whose inquiries are beyond the knowledge of the Help Desk Team members. Directs the Help Desk Team to meet specific customer needs. Develop schedules for efficient staffing and keep workload and metric records of all activities in the...
The Help Desk Manager will provide guidance & support for the U. HOW THE HELP DESK MANAGER WILL MAKE AN IMPACT. The Helpdesk Manager must be open to learning new technologies and methodologies to enhance service delivery. Experience using an out of the box help desk/service desk ticketing r...
We are seeking a highly skilled and experienced Manager to lead our team in providing end-user support services, IT Service Management (ITSM) support, help desk, and User Access Management (UAM) support for a U. Experience: Minimum of 5 years of experience in IT service management, end-user support,...
The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent / resolve issues enables the IT Help Desk Manager to promote a reliable and effective technology experience. The IT Help Desk Manager is responsible for leading the Firm’s technic...
Keywords: Lab Manager, Arlington VA, DoD Secret Clearance, DHS Suitability, Incident Response, Cyber Attacks, Investigation, Resolution, Breach Severity, Mitigation Plans, Service Restoration, Help Desk, User Setup, Equipment Accounts, Tools, User Requests, Email, Walk-ins, Phone Calls, Ticket Creat...
IT Concepts is seeking a Help Desk and End User Support Manager for management and administration of DHA systems, applications, networks and telecommunications. HDI Support Center Manager (HDI-SCM) or equivalent (ITIL etc. Supervises and coordinates activities of IT Service Desk Specialists, Coordin...
Keywords: Security+, Help Desk, Desktop support, Analyst, VPN, Citrix, VMware, virtual desktops, virtual private networks, Linux, TS/SCi, secret, top secret, DHS Suitability, Windows, Unix, MacOS, Tickets, ticketing, remedy, ServiceNow, er requests via email, walk-ins, phone calls, or other communic...
Responsibilities of the Help Desk Technician:. Qualifications of the Help Desk Technician:. Compensation for the Help Desk Technician:. KEYWORDS: security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, ...
The IT Support Training Specialist must exhibit good judgment in interfacing with all government and contract personnel, providing proper examples of work performance, and adherence to professional standards and operational and security guidelines as defined by the Government and ManTech Internation...
Amentum is seeking highly motivated, self-starting office Administrative Support. Support the field office chief in scheduling. ...
Assist with teleconference technical support, to include hardware, software, and cloud applications ISO critical meetings. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. We o...
As a Help Desk Support Service Specialist - Intermediate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Support Service Specialist - Intermediate joining our team to support the US Army Intelligence and Security Command (INSCOM). Help Desk Support Service ...
Node is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments. Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems. Provides support fo...
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry...
Transform technology into opportunity as an IT Support Analyst with GDIT. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre a...
Technical Support Specialist, Senior (Logistics/Asset Management). Logistics/Asset Management Specialist. This is a hybrid position, supporting the US government. This is a fast-paced work environment that offers the opportunity to utilize hands-on experience with a variety of IT solutions to solve ...
Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Zoom. Enterprise Solutions: Implementation and support of enterprise-level software solutions. Strong knowledge of desktop/laptop hardware. Hardware, operating system ...