A company is looking for a Help Desk Operations Manager responsible for managing quality and customer experience in a Managed IT Help Desk environment. ...
The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Managing and supporting a team of help desk technicians. ...
A company is looking for a Help Desk Manager responsible for managing daily operations of a 24/7 Help Desk program. ...
Troubleshoot desktop and server issues; maintain agency network applications. ...
We are seeking a Help Desk Manager to join our team!. Manage a help desk operation supporting approximately 800 customers, ensuring high levels of customer satisfaction and timely resolution of issues. Supervise help desk staff and provide guidance and support as needed. Proven experience in managin...
Program Manager - Business Process - Help Desk. The individual will project manage the Business Process for the development and implementation of a new HelpDesk for health and human services eligibility and enrollment. Proven experience in providing technical support and implementing business proces...
Help Desk/End User Support Manager. Help Desk/End User Support Manager. Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. HDI Support Center Manager (HDI-SCM) or equivalent (ITIL. ...
Job Title: IT Help Desk Managers. Identifies problems and issues and conducts a preliminary analysis of internal IT systems to help determine the nature of requirements, logical work, and information flows. Troubleshoots all desktop and server-related problems and provides technical corrective actio...
Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. ...
Oversee the daily operations of the Help Desk team, ensuring timely and effective resolution of technical issues. Train, mentor, and develop Help Desk staff to enhance their skills and performance. IT support or Help Desk management roles. ...
Administers effective frontline help desk assistance to customers whose inquiries are beyond the knowledge of the Help Desk Team members. Directs the Help Desk Team to meet specific customer needs. Develop schedules for efficient staffing and keep workload and metric records of all activities in the...
As the Help Desk Manager supporting the U. Our work depends on the Help Desk Manager joining our team to ensure Congress’ upper body has the IT support and resources it needs to serve the American public. In addition, the Help Desk Manager will have four years of experience managing a large, distrib...
The MIL Corporation is seeking Tier 1 Service Desk Technicians for full-time positions as part of an ongoing contract in Washington DC. If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. ...
Tier I Service Desk Analyst (Help Desk Support Specialist I). Accurately record, update and document requests using the IT service desk system. Actively support equality and diversity policies of The MIL Corporation and The Library of Congress. Ability to take ownership of issues, escalating inciden...
Technical Support Specialist to join their Premier team, supporting enterprise customers. ...
A company is looking for a Tier 2 Help Desk Technician to support a Federal client. ...
A company is looking for a Technical Support member to join their Customer Support team. ...
A company is looking for a Help Desk Support Technician to provide technical support and assistance to internal and external users. ...
A company is looking for a Help Desk Technician to support Unison PRISM users in a remote capacity. ...
A company is looking for a Help Desk Support Specialist who can work remotely with occasional meetings in the DC Metro area. ...
A company is looking for a Help Desk Analyst to provide support for a mobile application. ...
Help Desk Technician/Auditor & Documentation. ...
A company is looking for a Level 3 IT Support Specialist to provide expert-level support for cloud services. ...
A company is looking for a Sr Assistant Help Desk Tech for a remote position in Puerto Rico. ...
A company is looking for a Staff Desktop Support Representative to troubleshoot applications and support employees with application-related issues. ...