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Data Analyst – Call Center.Reporting to : SVP, Digital Analytics.Department : BI Digital Analytics / Traveler Relations Center (Call Center).
At Grand Circle Corporation, our mission is to chang...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health.We are committed to i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
This position is 100% in the office.Provides quality information and exceptional member service and support by telephone and / or electronic communications.
Adhere to the PICK US culture through excep...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We are looking for an energetic and personable Call Center Representative to join our growing customer support team.This role involves answering inbound calls, resolving customer issues, and docume...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Director of Engineering – Call Center.We are expanding our Traveler Relations Center digital teams to support our growing call center.
We seek a Director of Engineering who will play an integral rol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This position functions as a key communicator.Promotes company’s commitment to superior customer service.This position is responsible for the ongoing and uninterrupted flow of information through f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Earn up to $60,000 to $80,000 / yr!.Join Rite Window, a proud division of Renuity Home, where opportunity and work-life balance thrive.
Here, we believe that work should be enjoyable, mission-driven, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Adecco Staffing is working with a medical call center company in Boston, MA.We are looking for experienced Call Center Representatives on 1st & 2nd shift.
This is a temp-to-perm opportunity.Between ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their n...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Coordinates the administrative aspects, supervises staff and facilitates the daily op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
BRJob Posting Title : Pharmacist, Outpatient Pharmacy Call CenterDepartment : Patient Services-PharmacyAutoReqId : 81618BRStatus : Full-TimeStandard Hours per Week : 40 Job Posting Category : PharmacyJob Posti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Full time and Part time positions avaiable as a Call Center Representive or Telemarketer •Performance Based : Make from $11.
REQUIREMENTS : Passion to provide phenomenal service to all potential cust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Cambridge Emergency Communications Department (ECD) The Emergency Communications Department operates the City's Combined Emergency Communications and 911 Center (ECC) and Public Safety Informat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Job title : Fares Call Center Representative.We envision a thriving region enabled by a best-in-class transit system.Our mission is to serve the Public by providing safe, reliable, and accessible tr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A company is looking for a Call Center Specialist for a remote opportunity.Key Responsibilities Interact with patients via verbal and manual communication, maintaining communication records Mana...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Schedule all general dermatology appointments.Answer all incoming calls and triage to the correct department or individual.
Also responsible for rescheduling cancelled appointments or follow up appo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
About the job Remote Call Center Representative.Top Gun Staffing Group LLC has partnered with a full-service Third-Party Administrator in the Greater Boston area to help them identify a dedicated a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative .Earn up to $60,000 to $80,000 / yr!.Join Rite Window, a proud division of Renuity Home, where opportunity and work-life balance thrive.
Here, we believe that work shou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Dermatology Appointment Coordinator.Schedule all general dermatology appointments.Answer all incoming calls and triage to the correct department or individual.
Also responsible for rescheduling canc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health.We are committed to i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Data Analyst - Call Center
Grand Circle LLCBoston, MA, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionBachelor’s degree in Analytics, Statistics, Business, or a related field. Minimum 5 years of experience in a data analytics role, with at least 3 years focused specifically on call center analytics. Strong command of SQL and Excel; Experience designing relational data models and proficiency with BI / visualization tools such as Tableau, Looker, or Power BI. Experience working with call center platforms (e.g., NICE, Genesys, Five9) and CRM systems (e.g., Salesforce) is a plus. Ability to synthesize large, complex data sets into clear business insights. Strong interpersonal and communication skills – able to partner effectively across teams and levels. Demonstrated ownership mindset, intellectual curiosity, and a passion for continuous improvement. Experience translating and documenting business critical processes and workflows to ensure alignment across all departments. Experience with Snowflake and / or Python is a plus. 50% Discount on GCC trips Robust healthcare benefits, including medical, dental, vision, and flex spending accounts Generous Paid time off (PTO) Paid holidays throughout the year Company-paid life insurance Paid short- and long-term disability insurance 401K Retirement Savings account Discounted auto and renters insurance Volunteer and philanthropy opportunities to give back in Boston and where we travel Casual dress code every day Join a mission-driven company that values data-informed decision-making at every level. Make a visible impact on traveler experience and contact center excellence. Be a part of a culture that embraces transparency, accountability, and bold thinking.
Job Description
Job Description
Data Analyst – Call Center
Reporting to : SVP, Digital Analytics
Department : BI Digital Analytics / Traveler Relations Center (Call Center)
Location : Boston, MA - hybrid
Position Summary
At Grand Circle Corporation, our mission is to change people’s lives through travel—and we believe that mission begins within our own teams. Our Traveler Relations Center (TRC) is the cornerstone of how we care for our travelers, and our Business Intelligence (BI) team plays a critical role in powering that care through data and insights.
We are a community built on emotional maturity, a willingness to take smart risks, and open and courageous communication. We believe in holding ourselves and each other accountable, sharing honest feedback, and learning through action. As a Data Analyst supporting the TRC, you will help us live these values by providing the analytical backbone for exceptional traveler experiences and a high-performing service culture.
The Data Analyst will act as a strategic liaison between the TRC and the Business Intelligence (BI) team, ensuring that operational challenges are addressed with data-driven insights and that analytics priorities align with business goals. This role will be critical in uncovering trends, optimizing performance, and empowering the TRC leadership with tools and reports that drive decision-making.
You will work cross-functionally with workforce management, quality assurance, training, and senior leadership to bridge day-to-day operational needs with long-term data strategy.
Key Responsibilities :
- Data Analysis & Reporting
- Design and maintain dashboards, scorecards, and reports to track TRC KPIs (call volume, handle time, SLA adherence, CSAT / NPS, agent productivity, etc.).
- Automate and optimize reporting processes to enable real-time performance monitoring.
- Conduct root-cause analyses and proactively surface insights to guide team actions.
- Create and maintain single-source-of-truth documentation that will be used as reference by technical and non-technical teams and underpin all reporting and analysis.
- Cross-Functional Liaison & Strategy
- Serve as a data translator between TRC operations and BI stakeholders.
- Partner with TRC leaders to understand / define and document key metrics and KPIs.
- Communicate findings to both technical and non-technical audiences with clarity and impact.
- Performance Optimization & Forecasting
- Support forecasting, scheduling, and staffing efforts using historical and real-time data.
- Contribute to initiatives that improve traveler satisfaction, reduce inefficiencies, and enhance call deflection.
- Collaborate with call QA and training teams to use data in performance coaching and process improvement.
Qualifications
Benefits
Why Join Us