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Call center • carrollton tx
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Call Center Supervisor
VirtualVocationsCarrollton, Texas, United StatesCall Center Supervisor
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Addison GroupAddison, TXCall Center Supervisor
VirtualVocationsCarrollton, Texas, United States- serp_jobs.job_card.full_time
A company is looking for a Call Center Supervisor to oversee daily operations in the Centralized Scheduling Department.
Key Responsibilities
Oversee daily team activities related to inbound and outbound scheduling
Monitor key productivity indicators and ensure team quality and productivity goals are met
Train, mentor, and assist team members, handling escalated calls and resolving complaints
Required Qualifications
Bachelor's degree or equivalent experience
1+ years of management experience, including hiring, training, and coaching
1+ years of call / contact center management experience, focusing on inbound and outbound call programs
Experience in developing training tools and resolving process issues
Ability to monitor and analyze team performance metrics