Call Center Supervisor

A company is looking for a Call Center Supervisor to oversee daily operations in the Centralized Scheduling Department.

Key Responsibilities

Oversee daily team activities related to inbound and outbound scheduling

Monitor key productivity indicators and ensure team quality and productivity goals are met

Train, mentor, and assist team members, handling escalated calls and resolving complaints

Required Qualifications

Bachelor's degree or equivalent experience

1+ years of management experience, including hiring, training, and coaching

1+ years of call / contact center management experience, focusing on inbound and outbound call programs

Experience in developing training tools and resolving process issues

Ability to monitor and analyze team performance metrics