serp_jobs.filters_job_card.part_time Call center serp_jobs.h1.location_city

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

What Part Will You Play?

Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard / scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.

Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

What Are We Looking For in This Role?

Minimum Qualifications

High School Diploma or Equivalent

6 months minimum call center experience, either remote or onsite within the last 18 months

The pay for this role is $15.00 per hour . This is an entry level role and the pay is non-negotiable.

This is a US based role only..

Once you apply , you will complete an on demand digital interview. The recruiter will review and then reach out to you for any potential next steps

You must be flexible and open to a work schedule that is mid shift to late shifts that include working the weekends as part of your weekly schedule.

This role is not bonus eligible.

Ability and flexibility to work hours as assigned we are a 24 / 7 Call Center.

This position requires you to be on camera during work hours

Preferred Qualifications

previous work experience in a fraud related field.

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.

Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

The position listed in this requisition is ineligible for the referral bonus award program.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments / TSYS.