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Move-In Coordinator
Move-In CoordinatorJackson Creek Senior Living • Monument, CO, USA
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Move-In Coordinator

Move-In Coordinator

Jackson Creek Senior Living • Monument, CO, USA
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Move-In Coordinator

OVERVIEW OF THE ROLE :

The person holding this position is responsible for assisting the administrative and sales departments of

move-ins and all move-in related activities. You will communicate with residents, families, staff and

outside agencies as well as conduct tours that promote the lifestyle mission, community features and the

benefits of the community. This individual is responsible for carrying out the assigned duties and

responsibilities in accordance with current existing federal and state regulations and established

company policies and procedures.

KEY RESPONSIBILITIES :

  • Create a move-in process for every resident that exceeds their expectations and meets or

exceeds company goals

  • Works with residents and concerned party members in all move-in processes and procedures
  • Responsible for all move-in paperwork including review of paperwork completed
  • Communicates with legal and medical professionals, senior entities, referral agencies, and other
  • community contacts

  • Communicates with all departments the necessary information regarding a new move-in, a move
  • out and / or tour

  • Conduct a walk through of apartment to ensure it is move-in ready before resident arrives
  • Order and install resident name plate; provide welcome sign and gift by move-in date
  • Work with new resident welcome committee to meet and orient new resident on first day
  • Serve as a liaison for residents and family members new to the community and ensure that all
  • new residents have a smooth transition to their new home

  • Follow all new residents for 90 days after moving in to ensure ultimate satisfaction is achieved
  • and all expectations have been met.

  • Responds to inquiries from prospects, customers, community members and other interested
  • parties

  • As back-up to the marketing and sales department : conduct tours of the community, qualify
  • prospects, convert qualified prospects to tours and convert tours to deposits using the sales

    process

  • Maintain a thorough knowledge of the community's product and services to effectively and
  • accurately represent the company to referral sources and prospects.

  • Performs data entry daily and / or as needed of community software systems such as CRM and
  • EMR

  • Assist and contribute to community social media platforms such as Facebook
  • Assist in planning and facilitating of internal and external community, life enrichment, marketing
  • and sales activities and events

  • Attend and participate in in-service meetings and educational programs
  • Assist with administrative and concierge duties as needed / requested
  • All other duties as requested
  • SKILLS AND KNOWLEDGE :

    Skills : Google and Microsoft operating platforms

    Knowledge : Understanding of Sales Marketing Tracking Tool

    EDUCATION AND EXPERIENCE :

  • High School Diploma or GED required
  • One (1) year of sales experience preferred
  • PHYSICAL DEMANDS :

  • Sitting 1-2 hours per shift
  • Standing 2-3 hours per shift
  • Walking 3-4 hours per shift
  • Lifting and carrying 1-10# continuously, 11-35# frequently, 35-50# occasionally
  • Reaching, Grasping, and Fine manipulation continuously
  • Bending frequently
  • Squatting occasionally
  • Kneeling, Crawling, Climbing occasionally
  • OTHER :

  • Classification : non-exempt
  • This is a full-time hourly position with benefits
  • Reports to Director of Sales and Marketing
  • All your information will be kept confidential according to EEO guidelines
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    Coordinator • Monument, CO, USA

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