National VP Sales And Client Management
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The National VP Sales And Client Management for the NAM Global Solutions market is responsible for leading the growth office for the business. This role will have direct responsibility for the sales and client management teams. The Head of Sales is responsible for developing the growth strategy, attaining new membership growth goals, profitability metrics, persistency and rate yield targets on existing business and achieving broker and client management NPS targets.
You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities :
Business Planning
- Participates in annual strategic business planning
- Prepares and updates the growth business plan, adjusting the strategy to meet financial goals and other KPIs as market dynamics fluctuate
Market Facing
Serve as leadership face to the market and expands UHCG market presenceEstablishes and maintains strong professional and personal relationships with clients and consultants presenting a positive image of UHCGDevelops relationships with senior level contacts at select clients and consulting houses within the regionAttends presentations and events with key clients, broker and consultant house partnersAttends local market events (e.g., charity dinner) enhancing UHCG brand, as appropriateCommunicates UHG value and differentiation on a consistent basisGrowth
Responsible for sales forecasting and pipeline managementResponsible for achieving sales metrics - pipeline growth, close ratio, persistency, rate yield, BCR and profitabilityIdentifies and ensures team uses disciplined sales strategy across sales and client management; introduces a common language of understanding for the sales processProvides feedback to management on market trends and improvement opportunities as presented by clients and consultantsAssists in bringing escalated client / broker issues to resolution, as neededAssists team with RFPs, renewals and negotiations, as neededConducts, along with the client management RVPs, client management book of business reviews to deliver upon growth, retention and profitability goals for the overall book of businessConducts territory plan reviews with sales teamPartner with marketing to develop the value storyPartner with pricing and actuarial on pricing strategyPartner with product team on product development and product roll outGeneral Management
Create collaborative team environment fostering strong teamwork among disciplines (sales, CM, sales support)Ensures SalesForce data integrity is maintainedPartners effectively with business partners (finance, UW, marketing, product, legal, etc.)Maintains relationships with key decision makers with UHC Domestic and Optum leadership teams to drive growthSupports NPS program ensuring timeliness of activities, moving passives to promoters and detractors to promoters; ensures actions plans are executedUtilizes data to assess sales and client management effectiveness and introduces changes, as appropriateActively participates in QBRs, commercial, pipeline and other leadership calls to support the growth of the businessMaintains a deep understanding of all UHCG products and servicesDevelops and maintains internal UHG networkRemoves barriers and obstacles for staffMaintains high-level of industry knowledgeDemonstrates support of company-wide programs and initiativesCollaborates with other leaders in execution of business strategyExecutes on Employee Engagement initiativesTalent Management
Leads and manages team of 30 employees across sales and client management teamsRecruits, hires and manages performance of staff providing ongoing feedback, conducting regularly scheduled 1 : 1s and facilitating My GPS processes in a timely mannerDesigns and maintains job descriptions and compensation plans across sales and client managementManages a minimum of four direct reports with span of control of 30 employees across both teamsLeads weekly staff callsMotivates and inspires others to meet their goalsParticipates in personal development (MAP self-assessment, training, etc.)Attends and participates in one-on-ones with managerYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications :
Bachelor degree required7+ years in healthcare sector, including global benefits experience5+ years leading a sales organization and / or sales and client management teamSolid financial acumenExceptional problem-solving skillsDemonstrates strategic thinking and planningExcellent relationship management skills, comfortable engaging with high level executives at client / consultant organizationExcellent written and verbal communication skillsExcellent presentation skillsExcellent leadership skillsSolid ability to negotiate and influenceSolid understanding of UHG products and servicesLicense is requiredAll employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $180,000 to $280,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.