Vice President, DDRC Sales & Client Onboarding

Overview

The Vice President, DDRC Sales & Client Onboarding will drive growth and adoption of the American Arbitration Association’s (AAA) Digital Dispute Resolution platform (DDRC), an AI-native solution launching in Q4 2025. This role will collaborate closely with AAA’s Product, Business, Marketing, and Operations industry-vertical teams (e.g., construction, healthcare) to pursue new market opportunities, proactively identify high-potential leads, build strategic partnerships, develop compelling sales collateral, manage end-to-end sales cycles, and ensure seamless client onboarding.

Work Environment

This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location and includes a 20% incentive target.

Compensation

• New York, NY | San Francisco, CA : $185,000 to $200,000
• Boston, MA | Los Angeles, CA : $164,500 - $184,000
• Chicago, IL | Philadelphia, PA | San Diego, CA | Voorhees, NJ : $158,000 - $176,000
• Houston, TX | Johnston, RI | Minneapolis, MN : $151,000 - $169,000
• Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA : $148,000 - $166,400
• Charlotte, NC| Miami, FL | San Antonio, TX : $140,000 - $157,000

Key Responsibilities

Qualifications

About AAA-ICDR

The American Arbitration Association and its global arm, the International Centre for Dispute Resolution (AAA-ICDR), are the world’s leaders in arbitration, mediation, and online dispute resolution. As we evolve into a digital-first, solutions-driven organization, we are reshaping how the world thinks about conflict resolution—combining the integrity of our legacy with the agility of a modern tech company.

Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

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