Collections Specialist-Multi Family Housing

Job Description

Job Description

Position Summary :

The Collections Specialist is responsible for managing and executing the collection of delinquent accounts, rent balances, damages, and other outstanding amounts related to multi-family housing. This position ensures compliance with federal, state, and local regulations. The Collections Specialist will work closely with property managers, residents, and third-party vendors to resolve outstanding accounts in a professional and timely manner while upholding the company's standards of customer service.

Key Responsibilities :

Manage and collect delinquent accounts, including rent balances, damages, and other housing-related charges.

Review and analyze resident ledgers, move-out statements, and supporting documentation to determine accurate balances.

Ensure compliance with all applicable collection laws and regulations.

Communicate with former and current residents regarding outstanding balances in a professional and respectful manner.

Partner with property managers and corporate departments to resolve disputes or discrepancies in accounts.

Negotiate payment arrangements and document repayment plans in accordance with company policy.

Coordinate with third-party collection agencies and legal counsel when necessary.

Maintain accurate and up-to-date records of collection efforts and account statuses.

Monitor aging reports and meet monthly collection targets and performance goals.

Stay informed on industry regulations and best practices related to multi-family housing collections.

Qualifications :

Minimum of 2-3 years of experience in collections, preferably within multi-family housing or property management.

Strong knowledge of California collection laws and regulations.

Proficient in property management software and Microsoft Office Suite (Excel, Word, Outlook).

Excellent communication, negotiation, and conflict resolution skills.

Detail-oriented with strong organizational and analytical abilities.

Ability to handle sensitive information with discretion and professionalism.

Work Environment :

This position is based in the corporate office with standard office hours of Monday-Friday 8a-5p. Some travel to properties or legal proceedings may be required.