Director, Undergraduate Admission Experience

Director, Undergraduate Admission Experience

Job ID : 291402

Location : Columbus State University

Full / Part Time : Full Time

Regular / Temporary : Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

Enrollment Management

Job Summary

The Director of Admissions Experience reports directly to the Executive Director of Undergraduate Admissions and is responsible for shaping and executing a seamless, engaging admissions experience to support the university's enrollment objectives. This role focuses on creating meaningful interactions and delivering exceptional campus experiences that effectively communicate the university's mission, values, and academic strengths. The Director will lead a dedicated team to develop dynamic content and coordinate impactful campus events and tours, ensuring that both prospective and current students have an inspiring, informative experience that resonates with them and their families.

Responsibilities

Significant Duties & Responsibilities include : Recruitment and Event Oversight - Supervise and support coordinators responsible for developing and executing recruitment strategies and events that align with the university's enrollment goals.; Ensure recruitment efforts effectively communicate the university's admissions requirements, mission, and values to prospective students and their families.; Event Planning and Execution - Oversee the planning, coordination, and execution of campus events, such as open houses, campus tours, and special recruitment events, ensuring a high-quality experience for all attendees.; Collaborate with coordinators to ensure events are well-organized and provide meaningful opportunities for prospective students to engage with the campus community.; Marketing and Communication Leadership - Lead the coordination of marketing and communication strategies by supervising coordinators responsible for creating content across print, digital, social media, and email platforms.; Ensure all communication aligns with the university's brand identity and enrollment objectives, effectively reaching and engaging prospective students.; Team Supervision and Development - Manage and mentor a team of coordinators, providing guidance, training, and professional development opportunities to support their growth and effectiveness in recruitment, event planning, and communications.; Foster a collaborative and innovative team environment to encourage creative solutions and meet the university's enrollment goals.; Collaboration Across Campus - Work closely with departments across the university to ensure cohesive and impactful recruitment, events, and communication efforts.; Serve as the key liaison between recruitment, marketing, events, and other university departments to maintain alignment on initiatives and ensure smooth execution.; CRM Management and Data Utilization - Oversee the management and utilization of the prospective student CRM system, ensuring coordinators effectively track engagement and personalize communication efforts.; Use data insights to adjust strategies, improve outreach efforts, and enhance the overall student experience through targeted engagement.; Budget Oversight and Resource Management - Collaborate with senior leadership to manage budgets for recruitment, events, and marketing activities, ensuring resources are allocated efficiently to meet strategic goals.; Provide guidance on the cost-effective implementation of initiatives and support the prioritization of resources.; Performance Monitoring and Reporting - Monitor the effectiveness of recruitment, event, and communication strategies, leveraging data and feedback to make data-driven decisions and refine tactics.; Regularly report on progress, challenges, and successes to the Executive Director of Undergraduate Admissions, ensuring alignment with overall enrollment objectives.; Continuous Improvement and Innovation - Stay informed about emerging trends and best practices in recruitment, events, and marketing to keep the university competitive in the higher education landscape.; Encourage and implement new ideas and strategies to enhance the student recruitment experience, ensuring continuous improvement in all areas of responsibility.; Additional Duties - Perform other duties as requested by management, providing flexible support as needed for departmental initiatives and goals.

Required Qualifications

Required Qualifications include : A Bachelor's degree from a regionally accredited university is required.; Minimum of 3 years of leadership experience within undergraduate admissions or a relevant department at a regionally accredited institution of higher education.; Proven experience working within a management team, contributing to a collaborative approach in achieving ROI.; Hands-on experience with CRM systems and data-driven marketing strategies to optimize recruitment and engagement efforts.; Exceptional written and verbal communication skills, with the ability to create compelling narratives tailored to diverse audiences.; Demonstrated experience in planning and executing large-scale events and initiatives that engage prospective students and promote the university's mission.; Strong creativity, innovation, and a passion for improving the student experience through recruitment and campus engagement efforts.; A demonstrated commitment to personal and team professional development, fostering a culture of growth and continuous improvement.; Must provide own vehicle and possess a valid driver's license.

Preferred Qualifications

Preferred Qualifications include : A Master's degree is preferred.

Proposed Salary

The proposed annualized salary range for this position is $70,000 - $73,279 and includes full benefits.

Knowledge, Skills, & Abilities

ABILITIES

Relationship Building : Ability to build strong relationships with prospective students, families, faculty, staff, and external stakeholders to enhance the university's recruitment efforts and campus experience.; Creative Problem-Solving : Ability to think creatively and develop innovative solutions to enhance student engagement and improve the admissions experience.; Adaptability and Flexibility : Ability to adapt to changing priorities and challenges in a fast-paced, dynamic environment.; Customer-Centric Focus : Strong focus on providing exceptional experiences for prospective students, ensuring that all communication, events, and interactions align with their needs and expectations.; Data Interpretation and Application : Ability to analyze engagement data and feedback, identify trends, and apply insights to refine strategies and improve outcomes.

KNOWLEDGE

Higher Education Admissions and Recruitment : In-depth understanding of the admissions process, recruitment strategies, and enrollment management in a higher education setting.; Event Planning and Coordination : Knowledge of best practices for organizing and executing large-scale events, including campus tours, open houses, and special recruitment events.; Marketing and Communications : Familiarity with digital marketing, social media strategies, and traditional communication methods tailored to prospective students and their families.; CRM Systems : Understanding of Customer Relationship Management (CRM) systems, including how to track and analyze prospective student engagement to inform communication and recruitment strategies.; Budget Management : Knowledge of budgeting principles and resource allocation, particularly within a higher education environment, to support event and marketing initiatives.

SKILLS

Leadership and Team Management : Strong ability to lead and mentor a diverse team, providing guidance, feedback, and professional development opportunities to ensure success and growth.; Strategic Thinking : Skilled in developing and implementing strategies that align with the university's enrollment goals and brand identity.; Project Management : Excellent organizational and time management skills, with the ability to manage multiple projects, prioritize tasks, and meet deadlines.; Communication : Exceptional written and verbal communication skills, with the ability to craft compelling messages and coordinate across multiple platforms (print, digital, social media, etc.).; Collaboration : Ability to work collaboratively with diverse teams, departments, and stakeholders across the university to achieve common goals.; Analytical and Data-Driven Decision Making : Proficient in analyzing data and feedback to assess the effectiveness of recruitment, marketing, and event strategies, and making informed adjustments.

Contact Information

If you have any questions, please contact Kristin Williams, Hiring Manager, via email at williams_kristin@columbusstate.edu

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653 .

Institutional Values

• Excellence : Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
• Creativity : Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
• Engagement : Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
• Sustainability : Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
• Inclusion : Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
• Servant Leadership : Leading through ethical empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties :

For Faculty Hires : Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational / credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.

Other Information

This is a supervisory position.

This position has financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position will not travel

This position does not require security clearance.

Background Check

Special Applicant Instructions

Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.

To apply, visit https : / / careers.hprod.onehcm.usg.edu / psp / careers / CAREERS / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=291402&PostingSeq=1

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