Part Time Customer Service Representative

Job Description

Job Description

POSITION SUMMARY : Are you an upbeat, friendly individual? Are you looking for a flexible part time position 20 to 24 hours per week in the time frame of Monday through Friday 8 : 00 am to 4 : 30 pm? Are you looking for career advancement opportunities within a stable and growing, family oriented company? If so, this is the job for you. K&S H2O Inc. Culligan of Clinton, the industry leader in commercial and residential water conditioning, is seeking a friendly, positive, dedicated and hard-working individual to provide excellent customer service as a Customer Service Representative. Responsible for answering phones, processing daily payments and charges, creating delivery and service orders, filing, setting up new customer accounts. The goal of this position is to provide the maximum amount of service to customers in order to exceed customer expectations.

MAJOR DUTIES AND RESPONSIBILITIES :

Answering phone calls.

Process daily payments.

Work with spreadsheets and numbers daily.

Charge out daily routes and service work.

Past dues, collections, small claims.

Setup new customer accounts.

Create delivery and service orders.

Assigning leads to Sales Representatives

Washing bottled water coolers.

Maintain a positive K&S H2O Inc. Culligan of Clinton image.

Actively support a positive team environment that is conducive to the efficient and effective serving of our customers and safeguard company assets.

Take precautions to avoid accidents and ensure the safety of everyone. Immediately report all accidents, personal and property, to Manager.

Safeguard company equipment and products, keeping track of material delivered and returned.

Collect all applicable customer payments and provide receipts as required.

Accurately and legibly complete all required forms and reports.

Know and follow company policies and procedures; identify need for and suggest change when appropriate.

Assist / train other employees as requested.

Resolve any product or service-related issues; follow up to ensure complete customer satisfaction.

Perform other related duties as assigned or requested.

POSITION REQUIREMENTS :

Able to read / write and communicate effectively

Strong mathematical skills

Customer service and multi-line telephone experience

Proficient in Microsoft Office, data entry, and 10 key calculator

Strong work ethic

Ability to work independently

Exceptional problem-solving skills

This position is a 20 to 24 hours per work week, Monday-Friday 8 : 00am to 4 : 30pm

Culligan offers competitive pay and comprehensive benefits package

Job Type : Full-time

Additional Compensation :

Bonuses

Commission

Benefits : Uniform Provided

Experience :

High School diploma or equivalent is required.

One year + experience in customer service and basic accounting function.

Job Type : Part-time

Shift :

Day shift

Weekly day range :

• Monday to Friday
Work setting :
• In-person