Customer Service Specialist and Dispatch (On-site, Vienna, VA)

Description :

Dispatch and Customer Service Specialist

My Pest Pros, a fast-growing, family-owned pest control company serving Virginia, Maryland, and Washington, DC, is looking for a dependable, friendly, and detail-oriented Client Care Representative (CCR) to join our team in our Vienna, VA, office.

Note : this position is not remote or hybrid.

As one of the first points of contact for current and prospective clients, youll play an integral role in shaping their experience with our company, making you a highly valued member of our staff. More specifically, youll be responsible for answering phone calls promptly and professionally, scheduling appointments using our software, explaining services and costs to clients, taking and processing payments, handling collections, keeping detailed notes on client accounts, and following up with clients after their service.

In addition to providing day-to-day support, youll also have the chance to contribute to company growth by helping clients choose the services that best fit their needs. Sales will be part of your role, but if you havent done it before, dont worry. Well teach you everything you need to know so you can confidently connect with clients and successfully close sales. And for every sale you make, youll earn a substantial commission as a reward for your efforts. Pretty cool, right?

So why choose to work with us instead of another company? Were glad you asked! At My Pest Pros, we offer competitive compensation, a supportive, family-oriented work culture, and a clear path for advancement. If youre looking to be part of a team where you can grow personally and professionally while making a difference in the lives of your coworkers and our clients, wed love to talk to you. To learn more about us, please visit www.mypestpros.com .

Responsibilities at a glance

• Answer phone calls and communicate with clients in a professional, friendly manner
• Schedule appointments and update client records in our system
• Explain services, pricing and treatment options to clients
• Process payments and assist with collections
• Follow up with clients post-service to ensure satisfaction
• Record detailed notes and updates in the CRM
• Assist with sales calls and convert leads into paying customers
• Collaborate with technicians and the leadership team to ensure smooth operations

Benefits :

About us

My Pest Pros is a full-service, family-owned pest control company thats been protecting homes and businesses across Virginia, Maryland, and Washington, DC, for more than 14 years. Our clients are the most important part of our business, and everything we dofrom our treatment plans to our service protocolsis tailored to their needs. We approach every job with integrity, accountability, and the same level of care wed expect for our own families because were not just eliminating pests. Were protecting public health and property, and we take that responsibility seriously. Were proud to help our community live and work pest-free and to build a team that shares that commitment every day.

Requirements :

Compensation details : 19-23 Hourly Wage

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