serp_jobs.error_messages.no_longer_accepting
Call Center Representative (2nd Shift)
Brightkey, IncAnnapolis Junction, Maryland, United States, 20701job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionServe as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries. Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues. Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary. Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system. Proactively identify opportunities to enhance the member experience and share feedback with the team. Ensure compliance with organizational policies, privacy standards, and service level agreements. Document all customer interactions and update records accurately in the database. Collaborate with team members to ensure a seamless customer experience. Identify and escalate priority issues to the appropriate team members or departments. High school diploma or equivalent; associate or bachelor’s degree preferred. Experience in a call center or customer service role is ideal. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle a high volume of calls and emails with professionalism and efficiency. Proficient in using computer systems and software applications including MS Office (Outlook and Excel). Compassionate and empathetic, with a genuine desire to help others. Ability to work independently and as part of a team. Flexible and adaptable to changing priorities and tasks.
BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! We are seeking motivated and customer-focused individuals to join our team. As a Call Center Representative, in this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience. If you enjoy customer service and working in a service-oriented environment, we encourage you to apply!
Job Description :
As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company.
Schedule, Benefits, & Compensation :
- Shift : 11 : 30am-8 : 30pm (Second Shift) - Monday through Friday
- Full time - 40 hours per week
- Location : Onsite in Annapolis Junction, MD
- Medical, Dental, Vision, Pet and other Insurance options
- Participation in a company 401k program
- Paid Time off and 10 paid holidays
- Pay is $18.00 to $21.00 per hour
Key Responsibilities of the Call Center Representative :
Qualifications :
BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.
CSR-100125
Call Center Representative
Customer Service
Call Center
Powered by JazzHR
Compensation details : 18-21 Hourly Wage
PI227896779209-30511-38693829
serp_jobs.job_alerts.create_a_job
Call Center Representative • Annapolis Junction, Maryland, United States, 20701
Job_description.internal_linking.related_jobs
A company is looking for a Representative II.Key Responsibilities Handle a high volume of inbound and outbound calls in a fast-paced healthcare call center Resolve issues related to prescription...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Our client, a waste collection company, is seeking a temporary-to-permanent Call Center Representative to provide support in Upper Marlboro, MD!.
Support customer calls, emails, and other requests.A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Remote Healthcare Customer Service Representative.Key Responsibilities : Respond to inbound inquiries regarding dental benefits, eligibility, claims, and provider search...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Contact Center Supervisor to support the Veterans Experience Office (VEO) Contact Center.Key Responsibilities Lead and support a team of 100 Contact Center Agents and 5...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference!.
We are seeking motivated and customer-focused individuals to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Call Center Member Service Associate.NASA FCU is on a mission to find exceptional Call Center Member Service Associates who are passionate about delivering exceptional member service.Our homebase i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Job Description : Pay Range : $13hr - $18hr.Responsibilities : Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claim...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative (Onsite).Customer Service Representative.This role is ideal for candidates who thrive in fast-paced environments, have a clear and professional phone presence, and are pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a Contact Center Associate to provide exceptional service and support to its members.Key Responsibilities Deliver exceptional service by ensuring members feel heard and v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Washington, D.This role will be responsible for greeting, registering, and scheduling patients while working closely...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Work duties are performed remotely except on-site presence is requested.The call center is open 24 / 7 / 365, thus weekend and holidays availability are expected.
Provide first-level troubleshooting sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Digital Ox is an award-winning INC 5000 fastest-growing company and the go-to growth digital marketing and call center firm for Dentists, Chiropractors, and Medical Doctors across the United States...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare.The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative (Onsite).We are seeking a Customer Service Representative to join our high-performing call center team in Rockville, MD.
This role is ideal for candidates who thrive in fa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Call Center Associate to assist pet parents with booking services and driving sales.Key Responsibilities Provide quality customer service while driving sales for groomi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Customer Service / Call Center Representative.DARCARS Automotive Group is now hiring a Customer Service / Call Center Representative.
We're looking for Call Center Agents to be the vital link betwee...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Contract, 3 Months (December 1, 2025 – late February, 2026)Possible Extension.Work Schedule : This is a full-time, Monday-Friday position with no weekend work required.
Following a mandatory training...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a Pharmacy Call Center Representative.Key Responsibilities Answer high volume of calls and assist members with plan questions and mail-order pharmacy requirements Mainta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Closet America, a proud company of the Renuity family, where innovation and excellence drive everything we do.As part of a powerful network of seven of the most trusted home renovation companies in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Service Representative.Our client in Bethesda, MD is seeking a bilingual Customer Service Representative.Bilingual in Spanish required.
Must be comfortable being on the phone all day.Excel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Healthcare Call Center Representative
VirtualVocationsRockville, Maryland, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Onsite Call Center Rep - $21 / hr - Upper Marlboro, MD
Beacon HillUpper Marlboro, MD, USserp_jobs.job_card.permanent
- serp_jobs.job_card.promoted
Remote Call Center Representative
VirtualVocationsWashington, District of Columbia, United Statesserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Contact Center Supervisor
VirtualVocationsRockville, Maryland, United Statesserp_jobs.job_card.full_time
Call Center Representative (2nd Shift)
BrightKey, IncAnnapolis Junction, MD, USserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Call Center Member Service Associate
NASA Federal Credit UnionUpper Marlboro, MD, USserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
SGS-Service Center Representative
Cynet SystemsBethesda, MD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Call Center Specialist
LHHRockville, MD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Contact Center Associate
VirtualVocationsArlington, Virginia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Call Center Representative
Advantia healthWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Call Center Representative (Tier 1)
Clearance JobsWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Call Center Representative
Digital OxWashington, DC, USserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Call Center Representative - AI Feedback
Hippocratic AIWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Contact Center Representative - Temp x2; temp to hire x1
LHHRockville, MD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Call Center Associate
VirtualVocationsWashington, District of Columbia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service / Call Center Representative
DARCARSRockville, MD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Call Center Representative (Enrollment)
nTech Solutions, Inc.Washington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Pharmacy Call Center Representative
VirtualVocationsWashington, District of Columbia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Call Center Lead
RenuityHyattsville, MD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Call Center Representative
Addison GroupBethesda, MD, USserp_jobs.job_card.full_time