Customer Quality Engineer

Job Description

Title : Customer Quality Engineer

Location : Burlington, WA

Hire Type : Direct Hire

Salary : $80,000 – $105,000 / year

Travel : ~30%

Benefits : Paid Time Off (vacation, sick, and holiday); 401(k) Retirement Plan; Medical / Dental / Vision Insurance Plans

Sterling Engineering is looking for a Customer Quality Engineer to lead customer-focused quality assurance efforts and ensure a high level of customer satisfaction through timely and effective root cause analysis, corrective actions, and continuous improvement initiatives. This role manages all aspects of customer audits and serves as the frontline contact for customer quality concerns.

Job Duties :

• Serve as the main site-level liaison for customer quality issues, including RMA investigations, root cause analysis, and communication with Sales and Engineering teams.
• Analyze warranty claims, audit findings, and quality performance metrics to identify trends.
• Supervise and guide a team of quality technicians or engineers focused on finished product, out-of-the-box audits, customer requirements, and outgoing quality.
• Share regular reports of customer quality performance, scorecards, KPIs, inspection results, and process monitoring with the site team.
• Implement and maintain customer quality processes aligned with corporate standards (e.g., RMA, RCCA, Apollo, A3, PDCA).
• Monitor and drive improvements in customer complaint resolution time, RMA cycle time, and customer satisfaction.
• Lead internal cross-functional teams to resolve customer-reported issues, identify systemic root causes, and implement sustainable corrective actions.
• Initiate the revision process and engineer solutions using tools such as DFMEA, PFMEA, and control plans to improve quality assurance.

Qualifications :

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.