Customer Service Manager

A company is looking for a Customer Service Manager to lead and enhance customer support operations.

Key Responsibilities

Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction

Develop and implement service procedures, policies, and standards

Monitor and analyze service metrics to drive process improvement and operational efficiency

Required Qualifications

10+ years of experience in customer service, with at least 5 years in a management role

Strong leadership and team development skills

Data-driven with the ability to interpret reports and apply findings to drive results

Demonstrated ability to manage change and implement process improvements

Experience in benefits administration and familiarity with CRM and ticketing systems preferred