Benefits Specialist

Job Description

Job Overview

About the Role

We are seeking two Benefits Specialists to join our call center team during the busy Open Enrollment period . This is a high-volume, employee-facing role that requires strong knowledge of benefits administration, excellent communication skills, and the ability to provide clear, empathetic guidance to employees.

This is a temporary role through December 31 , with the potential for permanent employment based on performance and business needs.

Key Responsibilities

• Manage a high call volume (estimated 3,000–4,000 calls across the team during Open Enrollment).
• Provide accurate and timely information on health, dental, vision, life insurance, disability, retirement, and other employee benefits.
• Assist employees in understanding benefit options, enrollment procedures, and eligibility requirements.
• Document inquiries, issues, and resolutions in the call tracking system.
• Continue to support benefits-related inquiries post-Open Enrollment, as call volume decreases.
• Deliver exceptional customer service , demonstrating patience, empathy, and professionalism on every call.

Schedule

Qualifications

Education