Sales Manager

Sales Manager

The Sales Manager is a leadership position in our Sales department responsible for both pre-sales and post-sales customer relationship management. The scope of the role is broad including customer sales forecasting, quote preparation, order processing, purchase contracts review, assessment of quality requirements, order status inquiries, and when necessary, careful management of challenging customer situations that require expedited production. The Sales Manager also serves as a liaison with our inside and outside sales executives, and as a cross-functional team leader working with our production, engineering, quality, and procurement teams. The Sales Manager is a key voice of MW Components with our customers, and a key voice of the Customer within MW Components.

Reporting To : General Manager

Essential Job Functions :

• Formulate and implement comprehensive sales plans to achieve revenue targets and expand market share.
• Own developing and managing departmental KPIs, SOPs, training, and other business processes required for sustained success.
• Supervise, coach, and mentor customer service representatives, inside sales professionals, and outside sales account managers. Conduct regular performance reviews, provide constructive feedback, and identify training needs to enhance team capabilities.
• Assign and delegate responsibilities among Customer Service and Sales team to maximize efficiencies.
• Effectively manage all forms of customer communication both written and verbal, proactive or responsive
• Proactively maintain customer relationships with buyers and decision makers, monitor customer satisfaction, and review supplier scorecards that are provided. Coordinate information and activity with our inside and outside sales executives.
• Monitor customer websites for suppliers and promptly respond to RFQs, POs and other requests and requirements.
• Maintain in-depth knowledge of our fastener products, manufacturing capabilities, and industry trends to effectively position our offerings and support the sales teams
• Respond to customer quote requests by facilitating our quote generation process that typically requires contributions from our pricing, scheduling, engineering, and quality teams.
• Lead customer negotiations on pricing, delivery schedules, administrative and logistical requirements, and contractual terms. Ensure that acknowledged orders are consistent with MWC policies and standards.
• Process incoming orders including review of purchase terms and conditions, and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams.
• Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production. Proactively notify when an order is about to ship or when it will be late. When necessary, due to late orders, carefully manage challenging customer situations by providing and tracking with corrective action plans that include recovery ship dates and milestone progress charts.
• Coordinate the internal activities of all departments involved with meeting our customer commitments. Facilitate cross-functional meetings and activities to that end.
• Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.
• Represent Addison Fasteners at customer review meetings held at Addison Fasteners or at the customer location. Host customer visits.
• Any other duties needed to help drive our vision and abide by our organization's values

Skills and Abilities :

Education and Experience :

Physical Requirements :

EEOC Statement :

MW Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.