Union - Inside Sales Representative - ( Electrical / Construction )

Union - Representative - Inside Sales Associate

As the Union - Representative - Inside Sales Associate, you will be responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer's buying experience. You may own a book of accounts.

Responsibilities :

• Obtains orders by answering telephone calls, verifying and entering items, transferring orders to fulfillment, explaining stock-outs and expected delivery dates.
• Reports industry trends, competitive pricing and customer feedback to management.
• Collaborates with Outside Sales to ensure customer satisfaction.
• Increases orders by suggesting related items, explaining features, and checking customer's buying history.
• Opens customer accounts by obtaining customer agreement, collecting customer information and extending credit.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, national accounts.
• Keeps abreast of new products.
• Identifies ways for continuous improvement of processes.
• Prepares, generates and follow up on verbal or written quotations to secure orders or determine reason for loss of order.
• Maintains customer product discounts through branch price sheets and / or Distribution System price file maintenance screens; including maintenance of appropriate cost files to ensure accuracy of automated supplier claims.
• Investigates deductions made by customer when paying WESCO invoices, obtaining necessary information for management to make a determination of whether credit is to be issued or letter to be written. Prepares replies, credit forms (such as RMA, price adjustment) and / or entering the credit transaction into Distribution System.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date. Maintains Distribution System backorder report, associated customer expediting report / notices, and customer notification, as required.

Qualifications :