Implementation Consultant

Overview

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This is a remote position.

You have a commitment to providing the best customer service possible and the ability to work as a team to ensure the successful deployment of Trapeze EAM software solutions. You are looking for an exciting opportunity to contribute to a leading software company's implementation strategy and grow our customer base. Travel is required (up to 50% within North America).

Responsibilities

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers.
• Analyzing customers' business requirements and objectives to develop business processes to meet their needs.
• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project.
• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.
• Working with Product and Development to report product issues and communicate gaps from customer's perspective.
• Perform testing, training, consulting, or other support for customers.
• Supporting other parts of the business as needed (Sales, Customer Care, Product / Development).
• Traveling to customer sites in North America to help improve their operations with Trapeze's products and services.

Required Skills / Experience

Desirable Skills / Experience

Worker Type

Regular

Number Of Openings Available

Seniority level

Not Applicable

Employment type

Full-time

Job function

Industries

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