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Customer Service Representative

Customer Service Representative

StaffworksLiverpool, NY, US
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Customer Service Representative

Staffworks is currently seeking a Customer Service Representative to fill an open position within a company located in Liverpool, NY. The ideal candidate should have great multitasking skills, be detail oriented, organized, and capable of communicating clearly and concisely.

Requirements of the Customer Service Representative

  • High School Diploma or GED
  • Associates or bachelors degree in business or related field preferred
  • Minimum 5 years Customer Service or Sales preferred

Benefits of the Customer Service Representative

  • Temp to Hire
  • Weekly pay
  • Benefits once hired on
  • Monday Friday
  • 8 : 00am 5 : 00pm
  • $21.00 per hour DOE

    • Responsibilities of the Customer Service Representative

  • Develops and maintains relationships with potential customers / customers in the gasket, insulation, tape, and adhesive fields.
  • Interacts with customers via telephone, email, fax, or in person to provide support and information on products or services.
  • Applies knowledge of the field and product features to match products to the needs of customers.
  • Answers inquiries from clients concerning products, their uses, and the industry at large.
  • Provides information, quotes, credit terms, and other bid specifications to customers.
  • Facilitates the negotiation of prices, terms of sales, and / or service agreements; prepares contracts and submits orders.
  • Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.
  • Collaborates with purchasing and production departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are provided properly.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Maintains all customer and sales related filing.
  • Travel to meet with clients or potential clients will be required as needed
  • Performs other duties as assigned.

    • Required KSAs :

  • Reading, Speaking and Comprehending English Advanced Math & Problem-Solving Skills Detailed & Organized

    • We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

    Apply now for consideration!

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    Customer Service Representative • Liverpool, NY, US

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