Service Dispatcher (Customer Service)

Job Description

Job Description

Description :

Raynor Garage Door Company is a third-generation, family-owned business proudly serving the Northfield, IL area since 1948. We specialize in the installation and service of garage doors, openers, gate operators, and access control systems for residential and commercial clients.

We are currently seeking a high-energy, detail-oriented team player to join our office staff as a Service Advisor / Dispatch coordinator. In this role, you'll be the first point of contact for customers, helping them schedule appointments, resolve issues, and stay informed throughout the service process.

Key Responsibilities

• Provide excellent customer service by phone and email
• Accurately understand customer needs and offer appropriate solutions
• Schedule service appointments and coordinate technician assignments based on skill set and availability
• Dispatch technicians to job sites and monitor work progress
• Communicate job status updates to customers in a timely and professional manner
• Maintain and update customer records and service history
• Review active jobs to ensure quality, timeliness, and customer satisfaction
• Explain warranty policies and service coverage to customers
• Recommend additional services or current promotions when applicable
• Keep your work area organized and maintain a professional appearance

Requirements : Job Requirements :

Preferred :

Benefits available to Customer Service Adviser include :