HVAC Service Dispatcher

HVAC Service Dispatcher | $25.00 - $28.00 per hour

Local Residential HVAC contractor is looking for a Service Dispatcher.

This position is the initial contact with our customers and plays a vital role in providing administrative support

Position Overview :

• Answering incoming calls
• Schedule and coordinate all service calls as calls are received
• Create dispatch ticket for all service calls
• Dispatch technicians
• Maintain the dispatch board / schedule
• Forecast workload for 2 - 3 days out
• Contact customers with a "Parts Pending" status as parts are received for scheduling
• Follow up on all pending and recommended work with customers utilizing the pending work log
• Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals
• Order parts for special orders
• Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information)
• Maintain customer history files in database

Position : HVAC Service Dispatcher – Residential

Work Schedule : Full-Time, Monday through Friday

Work Hours : 7 : 30am – 4 : 30pm

Compensation : $25.00 - $28.00 per hour, Depending on Experience

Benefits :

Qualifications / What we are looking for :