Assistant Director, Operations

Assistant Director, Operations

The Assistant Director, Operations (ADO) is responsible for identifying and executing the strategic objectives for the day-to-day and long term facilities-related needs of one or more undergraduate residence halls. The ADO works in close collaboration with Facilities Services, live-in residential staff and faculty, as well as the professional Housing and Residence Life staff, and directly manages unionized, professional clerical staff. The Assistant Director, Operations participates in an on-call duty rotation responding to after-hour emergencies and attends bi-weekly staff meetings for which later evening hours are required.

Responsibilities include :

• Supervising staff members including hiring, training and evaluating of unionized clerical staff, ensuring effective delivery of essential building services including but not limited to mail and packages, building and room repair timeliness, and building access control.
• Managing residence hall furnishings and equipment inventories, repairs, and replacement.
• Providing financial oversight of the operating budget for one or more undergraduate residence hall(s). Determines long and short term building operating needs by proposing budgets that meet the needs of the facility and aligns with the strategic objectives of Housing and Residence Life.
• Coordinating delivery of services to support residence hall activities to include residence hall openings, closings, and special events.
• Participating in planning, problem-solving, and operational meetings on the execution of capital level projects. Provides logistical coordination for access of contractors, distributes notification to residents, and communicates with the project manager on contractor performance and timeline.
• Representing Housing and Residence Life on division and University committees along with continued development of effective partnerships and communications with UChicago Dining, Facilities Services, and International House staff.
• Developing facilities maintenance policies and procedures. Plans renovation and other facilities-related projects, including ensuring projects are completed on time and within budget. Receives requests for facilities services and supervises delivery of appropriate services.
• Coordinating with staff from other units and supervising the work of contractors as well as facilities union and / or non-union staff.
• Performs other related work as needed.

Minimum qualifications include a college or university degree in a related field or an equivalent combination of education and experience. Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Preferred qualifications include experience supervising staff and customer services and vendor relations experience. Preferred certifications include a valid driver's license upon offer of employment and passing the University's motor vehicle records process.

Preferred competencies include quality decision-making and accountability, employee engagement, partnership and collaboration, performance and execution, and strategic agility.

Working conditions include driving a motor vehicle, carrying or lifting loads of 25 to 49 lbs, and using computers extensively for 4 hours or more.

Application documents required include a resume / CV, cover letter, and references contact information (3 preferred).