Talent.com
Service Desk Manager

Service Desk Manager

VirtualVocationsGary, Indiana, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Service Desk Manager to lead IT Managed Services operations for a large customer.

Key Responsibilities

Lead and develop a diverse Service Desk team while ensuring performance expectations and accountability

Oversee daily Service Desk operations, managing incident resolution and service delivery for a large enterprise customer

Identify and implement operational improvements to enhance efficiency and customer satisfaction

Required Qualifications

5+ years of experience in IT Service Desk or Managed Services leadership roles

Strong knowledge of ITIL v3 / v4 frameworks

Proven experience managing large enterprise customer environments

Demonstrated success in team leadership and talent development

Experience with analytical reporting and stakeholder management

serp_jobs.job_alerts.create_a_job

Service Desk Manager • Gary, Indiana, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Service Desk Agent

Service Desk Agent

Insight GlobalChicago, IL, United States
serp_jobs.job_card.full_time
Serve as first-level contact for IT support via phone and multimedia channels.Provide initial troubleshooting for Hyatt-owned software, hardware, and networking issues. Handle password resets and di...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Manager - Service Operations

Manager - Service Operations

LumosChicago, IL, US
serp_jobs.job_card.full_time
Lumos is looking for a full-time Manager of Service Operations! If you're an experienced telecom field service leader who's excited for a fast-paced experience, ready to help us grow, and ready to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Service Team Leader

Customer Service Team Leader

Binny's Beverage DepotOak Lawn, IL
serp_jobs.job_card.full_time
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Network Firewall Manager

Senior Network Firewall Manager

VirtualVocationsGary, Indiana, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager of Network Firewall.Key Responsibilities Lead and mentor a team of firewall engineers to promote a high-performance culture Manage and optimize firewall...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Service Manager

Service Manager

Pizza Arcade Restaurant and BarChicago, IL, US
serp_jobs.job_card.full_time
We are a fast-paced, high-volume neighborhood bar and restaurant that takes pride in providing excellent hospitality, quality food and drinks, and a welcoming atmosphere for our guests.We are seeki...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Service Desk Level 2 Analyst

Service Desk Level 2 Analyst

VirtualVocationsLincolnwood, Illinois, United States
serp_jobs.job_card.full_time
A company is looking for a Service Desk Level 2 Analyst.Key Responsibilities Provide second-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, so...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Medicare Outbound Call Center Manager

Medicare Outbound Call Center Manager

VirtualVocationsGary, Indiana, United States
serp_jobs.job_card.full_time
A company is looking for a Healthcare Call Center Manager.Key Responsibilities Oversee daily operations of the outbound call center, managing team leaders and agents focused on Medicare Advantage...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Customer Service Director

Customer Service Director

Binny's Beverage DepotEvanston, IL
serp_jobs.job_card.full_time
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Global Services Manager

Global Services Manager

VirtualVocationsLincolnwood, Illinois, United States
serp_jobs.job_card.full_time
A company is looking for a COE Manager to build, lead, and scale a Customer Delivery function.Key Responsibilities Lead, mentor, and develop a team of consultants while fostering a high-performan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
ITSM Director

ITSM Director

VirtualVocationsGary, Indiana, United States
serp_jobs.job_card.full_time
A company is looking for a Director, ITSM, Service Transition.Key Responsibilities Oversee core Service Transition and Service Operations processes for the IT organization Champion ITIL framewor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Client Services Manager

Client Services Manager

VirtualVocationsGary, Indiana, United States
serp_jobs.job_card.full_time
A company is looking for a Client Services Lead to provide nationwide title, closing, settlement, and appraisal solutions for mortgage lenders. Key Responsibilities Support real estate transaction...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Service Center Analyst

Service Center Analyst

VirtualVocationsChicago, Illinois, United States
serp_jobs.job_card.full_time
A company is looking for a Service Center Analyst to provide first-line support and excellent customer service to users.Key Responsibilities Identify and resolve incidents within agreed Service L...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Bolingbrook Customer Service Manager

Bolingbrook Customer Service Manager

Binny's Beverage DepotOak Lawn, IL
serp_jobs.job_card.full_time
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Network Service Team Lead

Network Service Team Lead

VirtualVocationsGary, Indiana, United States
serp_jobs.job_card.full_time
A company is looking for a Team Lead, Network Service.Key Responsibilities Contact a minimum of 10 service providers daily to gather feedback Document challenges and opportunities from providers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Implementation Manager

Implementation Manager

VirtualVocationsGary, Indiana, United States
serp_jobs.job_card.full_time
A company is looking for an Implementation Manager to oversee customer onboarding and relationship management post-implementation. Key Responsibilities Onboard new customers and manage customer re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Service Manager

Service Manager

FirstKey HomesChicago, IL, US
serp_jobs.job_card.full_time
The Service Manager is responsible for leading the local Service Office and Field Operations teams within assigned FirstKey Homes markets. This role ensures that resident service requests are comple...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Manager Customer Service

Manager Customer Service

Binny's Beverage DepotChicago, IL
serp_jobs.job_card.full_time
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Service Operations Manager

Customer Service Operations Manager

VirtualVocationsGary, Indiana, United States
serp_jobs.job_card.full_time
A company is looking for a Manager of Customer Service Operations.Key Responsibilities Oversee day-to-day operations of the centralized contact center, ensuring high-quality customer service and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30