Vetco Operations Leader

Vetco Operations Leader

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

The purpose of the Vetco Operations Leader is to provide daily leadership to their team and hub. The Vetco Operations Leader will also partner with our retail store partners to provide an efficient and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs. The Vetco Operations Leader represents the mission and values of Petco to all partners and guests. The Vetco Operations Leader coordinates the overall operations of their hub in partnership with store support resources and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within their teams.

The essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the role. The Vetco Operations Leader must be able to perform all the following duties and responsibilities with or without reasonable accommodation :

• Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections.
• Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner.
• Ensure all expenses are maintained within budgeted levels.
• Establishes, models, and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return. Trains, coaches, and supports partners to do the same.
• Lead Vetco paraprofessionals to drive operational excellence and efficiencies while maintaining productive and healthy relationships with veterinarians to drive a positive culture and cohesive team environment.
• Point person for all day-to-day functions of their hub including scheduling, equipment function and maintenance, fleet maintenance, inventory control and ordering, partner and DVM scheduling, team training, and handling client concerns.
• Responsible for creating a culture that fosters growth and development including, coaching, training, and accountability of paraprofessional partners, in partnership with TVM, Vet Services Support and Human Resources Business Partner (HRBP).
• Responsible for maintaining and / or growing staffing levels, which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training to support the business.
• Assume scheduling responsibilities for all paraprofessional partners and maintain all hub partner points in accordance with Petco's punctuality and attendance policy.
• Develop quarterly, monthly, and weekly plans in collaboration with the TVM, track results, and ensure goal attainment.
• Interface and collaborate with Petco store partners and local VTCH team to drive a seamless partnership and customer experience.
• Maintain OSHA standards, uphold and enforce all policies of Petco.
• Develop business acumen to identify business trends that support incremental and supplemental growth as well as the mitigation of clinic cancellations.
• Manage tasks associated with selection and scheduling of veterinarians in advance of clinics in partnership with Vet Services Support.
• Partner with VTCH location management (where applicable) and Petco field leadership to identify business and relationship opportunities and lead or assist in their implementation.
• Participate and present material on clinics to store leadership partners.
• Responsible for operating a motor vehicle (car) and transporting product, equipment, and partners to their respective clinics.

Other duties and responsibilities :

Nature of Supervision : The incumbent reports to the Territory Vetco Manager.

Planning and Problem Solving : The Vetco Operations Leader must possess excellent planning skills while scheduling the hub paraprofessional partners in order to ensure adequate coverage while making sure the hub does not exceed forecasted payroll costs. The Vetco Operations Leader will also play a crucial role in ensuring that day-to-day operation of the hub is efficient and provides an optimal experience for our partners guests.

Impact : This position will impact the organization by contributing to the growth of productive practices while focusing on a high-quality standard of care. From an overall hub organizational standpoint, this position is critical to ensuring that we have a cohesive, well-trained, and motivated team. The desired result is the creation of an optimal environment that ensures partner retention, patient well-being, and customer satisfaction.

Supervisory Responsibility : This position includes multiple direct within their respective HUB(s) (Clinic Advisors, Vet Assistants, and Clinic Leads) with daily responsibilities that include recruiting, interviewing, hiring, training, mentoring / coaching, assignment delegation, partnering store support resources personnel for business operations needs and partnering with Human Resources on discipline up to and including termination.

Minimum Requirements :

Work Environment : The majority of job duties are conducted in both the in the hub and within PCC. Position requires sitting, bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets.

Contacts : This position will regularly communicate with clients, veterinarian, store partners, store support partners, and companies that provide products and / or services that Vetco utilizes. The right candidate will be able to positively represent Petco within the professional community and to our guests.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.