Talent.com
Guest Service Representative

Guest Service Representative

Home2 Suites / Tru Dual Brand Murfreesboro, TNMurfreesboro, TN, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits :

  • Medical
  • Vision
  • Dental
  • 401K
  • Immediate Pay- earned wage access!
  • Vacation time
  • Sick time
  • Holiday pay
  • Bonus opportunities
  • Brand-specific employee discounts
  • Long term / short term disability
  • Life insurance

Primary Responsibilities

  • Greet guests and perform check-in / out procedures
  • Follow all cash and credit card procedures required by hotel and brand standard
  • Check house count to determine the rooms available for the day
  • Review credit limit exception report & gets additional approval if necessary
  • Check expected departures for today & clears checkouts or extends stays after check out time
  • Update housekeeping room status when received from housekeeping
  • Balance departments from daily activity report at the end of shift
  • Performs cashier shift change when cash is in balance
  • Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest  who requests them
  • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to  guests during lags in phone or in-person conversations
  • Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest  demand cannot be met
  • Demonstrate commitment to servicing the guest by being hospitable and accommodating
  • Document any guest accidents by completing the accident report form
  • Ability and flexibility to work various shifts including evenings, weekends, and holidays
  • Education / Experience

  • High School diploma or GED preferred
  • One year hospitality experience required
  • Customer service experience required
  • Experience handling cash and credit card procedures
  • Attention to detail
  • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
  • Knowledge of local geographic area knowledge, area businesses & services, major  highway / street information, and community events & attractions.
  • Our company provides equal employment opportunities to all employees and applicants for  employment and prohibits discrimination and harassment of any type without regard to race, color,  religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This  policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    serp_jobs.job_alerts.create_a_job

    Guest Service Representative • Murfreesboro, TN, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Homewood Guest Services Representative

    Homewood Guest Services Representative

    Homewood Suites by Hilton Nashville Downtown The GulchNashville, TN, US
    serp_jobs.job_card.full_time
    This position is for Guest Services Representative at the new Homewood Suites by Hilton Nashville Downtown The Gulch.The Guest Service Agent is responsible for front desk responsibilities at the ho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Services Representative

    Guest Services Representative

    InTown SuitesNashville, TN, US
    serp_jobs.job_card.full_time
    Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests.We prioritize small gestures that make a big difference. That starts with our staff! We a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Representative

    Guest Service Representative

    Amy Cakes Inc.Smyrna, TN, US
    serp_jobs.job_card.part_time +1
    Nothing Bundt Cakes Smyrna is currently hiring part-time Guest Service Representatives to gear up for our holiday season!. We're looking for smiling, friendly and super positive employees to bri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Services Specialist

    Guest Services Specialist

    Marriott InternationalNashville, TN, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Member Services Representative

    Member Services Representative

    Crunch FitnessNashville, TN, US
    serp_jobs.job_card.full_time
    Job Opportunity at Crunch Fitness.Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Valet Guest Service Manager - Nashville, TN

    Valet Guest Service Manager - Nashville, TN

    Parking Management CompanyNashville, TN, US
    serp_jobs.job_card.full_time
    Department : Valet Parking Operations.Reports to directly : City Manager and / or Area Manager.Compensation : Salary Range $45,000 - $65,000 and Bonus Potential (Rates can vary by market and professiona...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Member Services Representative - Archimedes

    Member Services Representative - Archimedes

    Navitus Health SolutionsBrentwood, TN, US
    serp_jobs.job_card.full_time
    Member Services Representative.Archimedes is a rapidly growing leader in the specialty drug benefit management space.We are looking for a Member Services Representative to work on-site in our Brent...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Rep

    Guest Service Rep

    Amy Cakes Inc.Murfreesboro, TN, US
    serp_jobs.job_card.full_time +1
    Nothing Bundt Cakes in Murfreesboro is currently hiring part-time or full-time Guest Service Representatives.We're looking for smiling, friendly and super positive employees to bring joy to gue...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Representative

    Guest Service Representative

    Nothing Bundt CakesNashville, TN, US
    serp_jobs.job_card.full_time +1
    Nothing Bundt Cakes Nashville is currently hiring part-time and full-time Guest Service Representatives!.At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Member Services Representative - Part Time - Bellevue

    Member Services Representative - Part Time - Bellevue

    TaymaxNashville, TN, US
    serp_jobs.job_card.part_time
    Member Services Representative.We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a super...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Front Desk Agent / Guest Services Representative

    Front Desk Agent / Guest Services Representative

    24-7 Hotel ManagementNashville, TN, US
    serp_jobs.job_card.full_time
    Are the one one who loves interacting with people? Love talking and mingling? Love to see the smiles on peoples faces when you have provided them with an exceptional experience? Find pleasure in he...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Relations Representative

    Guest Relations Representative

    WPSLebanon, TN, US
    serp_jobs.job_card.full_time
    Guest Relations Representative.Wood Personnel is working with a very well-known restaurant company that prides itself on hard work, strong values, and genuine hospitality.They are looking for a Gue...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Member Services Representative - Part Time - Goodlettsville, TN

    Member Services Representative - Part Time - Goodlettsville, TN

    TaymaxGoodlettsville, TN, US
    serp_jobs.job_card.part_time
    Member Services Representative.We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a super...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    Sonesta International Hotels CorporationNashville, TN, US
    serp_jobs.job_card.full_time
    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Representative

    Guest Service Representative

    Nothing Bundt Cakes #34Smyrna, TN, US
    serp_jobs.job_card.part_time
    Nothing Bundt Cakes Smyrna is currently hiring part-time Guest Service Representatives!.At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Celebrity Services Agent

    Celebrity Services Agent

    Marriott International, IncNashville, TN, US
    serp_jobs.job_card.full_time
    Rooms & Guest Services Operations.Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214VIEW ON MAP. Assist members and guests with the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Guest Services Leader

    Guest Services Leader

    Pilot CompanyAntioch, TN, US
    serp_jobs.job_card.full_time
    Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.Our energy and lo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    USA JobsNashville, TN, US
    serp_jobs.job_card.full_time
    Drury Hotels Front Desk Ambassador.Getting a job is just the beginning.Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels.There's ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day