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Guest Relations Representative

Guest Relations Representative

WPSLebanon, TN, US
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Guest Relations Representative

Wood Personnel is working with a very well-known restaurant company that prides itself on hard work, strong values, and genuine hospitality. They are looking for a Guest Relations Representative to come and assist with handling customer calls, chats, and emails. This person should have a strong work ethic, be a self-starter, able to work independently, with a positive attitude.

Compensation and Hours :

  • Remote (Must have a quiet, distraction-free home office environment with strong internet connection)
  • $20 / hour
  • Temporary until January
  • Thursday through Sunday 9am to 6pm
  • Lebanon, TN

Responsibilities :

  • Manage incoming chats, emails, and inquiries from guests, providing prompt and efficient service
  • Provide an overwhelming hospitality approach to each interaction with a focus on converting disappointed guests into brand advocates
  • Maintain thorough knowledge of the companys products and services to provide accurate information to guests
  • Document guest interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Collaborate with team members to handle complex queries or complaints
  • Maintain quality and productivity requirements
  • Participate in training and development opportunities to enhance job knowledge and performance
  • Navigate through multiple technological tools within the network environment
  • Maintain a positive attitude and professionalism in all interactions

    • Requirements :

  • Previous experience in a Customer Service or Contact Center environment
  • High School Diploma or equivalent
  • Degree in a relevant field is a plus
  • Must be computer savvy
  • Must type at least 40+ words per minute with 90% accuracy
  • Excellent oral and written communication
  • Strong problem-solving with a first contact resolution focus
  • SalesForce experience a plus
  • Must be self-starting and able to work independently with excellent time-management skills
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    Guest Representative • Lebanon, TN, US

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