Tier 1 Service Desk Technician (Help Desk Support Specialist II) (Washington)

Tier 1 Service Desk Technician (Help Desk Support Specialist II)

The MIL Corporation is seeking a Tier 1 Service Desk Technician (Help Desk Support Specialist II) for a full-time position as part of an ongoing contract in Washington, DC. This role supports a Treasury client and may require work shifts extending into the evening (up to 10 PM). Candidates will provide technical support, customer service, and documentation assistance as part of a 27-person IT support team on-site. This position currently requires an on-site schedule. Schedule is subject to change based on company / contract requirements. This position is currently unfunded and is being posted in anticipation of a future contract award and funding approval. We are proactively identifying and engaging with qualified candidates. While candidates may be contacted for pre-screening, any hiring decisions will be contingent upon funding availability and final program requirements or client approval.

Responsibilities :

• Provide Tier 1 customer service support during assigned 8-hour shifts.
• Respond to IT issues and service requests for equipment, peripherals, and software.
• Log incidents and service requests in the incident management system (ServiceNow).
• Escalate calls and unresolved issues to higher-tier support teams as necessary.
• Deliver first-call resolution (FCR) for known technical issues.
• Assist with account management, including profile modifications, account setups, and security group updates.
• Support remote access, mobile device troubleshooting, and shared drive access management.
• Create and update technical and standard operating procedure (SOP) documentation.

Required Qualifications :

Desired Qualifications :

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Clearance :

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Why MIL?

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.