Billing Resolution Advocate

A company is looking for a Billing & Posting Resolution Advocate.

Key Responsibilities

Investigates, analyzes, negotiates, resolves, documents, and reports on billing issues and complaints

Identifies solutions for billing issues and presents resolution options to customers

Negotiates and authorizes billing settlements and adjusts customer accounts within established limits

Required Qualifications, Training, and Education

Experience in billing or customer service roles

Ability to analyze and resolve complex billing issues

Familiarity with negotiation techniques

Understanding of consumer and commercial billing processes

High school diploma or equivalent; further education preferred