Unit Operations Coordinator

Unit Operations Coordinator

About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview Children's Minnesota has the largest Pediatric Intensive Care Unit (PICU) in Minnesota. In the 30-bed PICU at Children's Minnesota Minneapolis Campus, our interdisciplinary team of intensivists, nurses, pharmacists, respiratory therapists, social workers and other professionals are dedicated to the advanced care of children with life- threatening critical diagnoses. We specialize in caring for children with a wide variety of acute and chronic illnesses, including those with respiratory failure, neurological insults, complex post-operative recovery from extensive surgery, severe infections, fluid imbalances and multi-system organ failure. Children's Minneapolis is an ACS Level I trauma center and our PICU cares for children who have experienced a wide range of traumatic events. Many of our patients require assisted ventilation. We also utilize extracorporeal membrane oxygenation (ECMO) and continuous renal replacement therapy (CRRT) when needed. Our patient population requires complex care, including hemodynamic monitoring, critical medication management, maintenance of systemic perfusion and management of organ failure. Our team balances a highly technical skill set with a family-centered approach. We rely on teamwork, with open and respectful communication, and promote an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families.

Position Summary The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource. This role may be required to float to other hospital departments as needed based on need.

Education / Work Experience : High school diploma preferred 1-year of experience in a patient care setting preferred

Skills and Abilities : Outstanding professional and positive customer service skills essential Positive attitude Exceptional problem solving skills Strong computer skills such as Microsoft word, excel or hospital technology systems Ability to coach others with hospital technology systems Competent with basic medical terminology Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking) Self-directed, organized, and problem solver. Ability to multitask, direct and support information processes on patient care units, work independently and within a team