eCommerce Key Account Manager

Account Manager — Amazon, TikTok Shop, Walmart (CPG)

Location :  Frisco TX (In-Office)

Type :  Full-time

Comp :  $80,000–$100,000 base (DOE)

Reports to :  Chief Growth Officer.

Works with :  Dedicated brand team (you’ll be embedded with the brand)

The role

We’re looking for a motivated, detail-obsessed Account Manager to fuel growth and flawless execution across  Amazon, TikTok Shop, and Walmart  for a leading  consumer packaged goods (CPG)  brand. You’ll run day-to-day marketplace operations, partner on sales strategy, and own results—working  directly with the brand  as your primary account.

What you’ll do

• Build Strategy :   Own the marketplace strategy end-to-end—shape variation logic, pack / size architecture, and price & sloping; define hero SKUs vs. long-tail; and align pricing / promo guardrails to improve search rank, conversion, sales and margin, and forecasting.
• Drive performance :  Deliver profitable growth at both brand and business unit levels by driving improvements across key marketplace metrics : product availability, Lost Buy Box (LBB) rate, margin performance, sell-out velocity, product mix optimization, forecast accuracy, ranking, CVR, CTR, and ROAS. Execute data-driven strategies to accelerate growth while maintaining operational excellence and alignment with quarterly and annual targets.
• Own the storefronts :  Manage listings, variations, A+ content / Brand Story, Storefronts, and SEO (keywords, browse node alignment, attribute hygiene).
• Run paid media (light to moderate) :  Brief and QA Amazon Ads / Walmart Connect / TikTok Shop campaigns with performance partners; pull weekly insights.
• Forecasting & Availability :  Forecast demand, plan FBA / FBM & WFS shipments, track availability, reconcile shortages / chargebacks / deductions.
• New Product Launches :  Plan new-item set-ups (content, compliance, logistics), review packaging readiness, and execute launch playbooks.
• Solve problems fast :  Triage case logs (Brand Registry, compliance, listing suppressions, LBB), escalate smartly, and close the loop.
• Reporting :  Create executive-ready reporting—weekly dashboards and QBRs—paired with sharp PowerPoint presentations that synthesize results, insights / learnings, and explicit “asks” (actions, owners, timelines) to drive decision-making and accountability.
• Cross Functional Partnership :  Work with Ops, Creative, Finance, and leadership to hit revenue, margin, and service-level goals.

What you’ll bring

Nice to have

What success looks like (first 12 months)

98% listing health and in-stock on top SKUs; reduced chargebacks / deductions.

In your first 90 days

Benefits & perks