Customer Service Representative

Job Description

Job Description

We are looking for a motivated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract position, you'll play a key role in delivering outstanding service to prospective learners and applicants in the higher education industry. The ideal candidate will excel in communication and thrive in a metrics-driven environment while building meaningful connections with callers.

Responsibilities :

• Conduct outbound call campaigns to leads, opportunities, and applications to engage prospects and provide valuable information.
• Make outbound calls to individuals who have requested details about programs, ensuring their questions are answered effectively.
• Collaborate on additional call campaigns based on organizational priorities and needs.
• Assess the needs of prospects and efficiently redirect them to the appropriate team or individual, often making over 100 calls a day.
• Offer a positive and welcoming first impression for inbound callers and online chat inquiries.
• Identify the caller’s requirements and ensure seamless transfers to the correct department or team.
• Provide support to prospects, applicants, and learners by addressing their inquiries and assisting with their needs.
• Share best practices and insights with team members to improve overall customer service.
• Perform administrative tasks as assigned, contributing to the smooth operation of the team.
• Bachelor’s degree preferred but not mandatory.
• Minimum of one year of administrative or customer service experience required.
• Strong customer service skills with a focus on prioritizing the needs of prospective learners.
• Proven ability to actively listen, build rapport, and foster positive relationships.
• Excellent time management skills to balance multiple tasks effectively.
• Ability to perform well in a metrics-oriented environment and meet performance benchmarks.
• Demonstrated strong work ethic and commitment to quality.
• Proficiency in Excel and data entry with alpha and numeric typing speeds of 8,001–10,000 KPH.