Customer Operations SpecialistVirtualVocations • Fontana, California, United States
Customer Operations Specialist
VirtualVocations • Fontana, California, United States
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A company is looking for a Customer Operations Specialist to manage user access and enhance AI-driven outreach.
Key Responsibilities
Create, update, and troubleshoot partner and user access across systems
Execute and monitor outreach campaigns using internal tooling and CRM systems
Edit, refine, and enhance customer-facing scripts for clarity and effectiveness
Required Qualifications
2-4 years in customer support, success, operations, or engagement roles
Experience using CRMs or engagement platforms (e.g., Salesforce, HubSpot, ZenDesk)
Comfortable editing messaging for tone, accuracy, and engagement
Ability to work across teams to de-escalate issues and resolve access barriers
Service-first mindset with strong executional follow-through
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Operation Specialist • Fontana, California, United States
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