Regional Operations Coordinator

The Regional Operations Coordinator is responsible for planning, organizing, directing, and coordinating all aspects of the snow season for Winter Services Regional Division.

This will include prospecting and negotiation with existing and new partners, pre and post season preparation, auditing, billing, and paperwork management for the Regional Team.  DUTIES & RESPONSIBILITIES :

• Prospect, negotiate and build relationships with current and potential subcontractor partners.  Act as a liaison for Winter Services and the subcontractor partner to prepare agreements, site assignments and equipment rates for new / existing subcontractors.
• Ensures that all work performed conforms to specifications and within budgeted guidelines.
• Establish and administer operating policy and procedures that will ensure adequate performance and personnel safety.
• Effectively and clearly communicate with clients, vendors, staff, subcontractors, and management.
• Conduct cold-calls to potential new subcontractors and qualify them for new accounts.
• Build and maintain Subcontractor file and ensure receipt of all required forms (i.e. signed agreement, W-9, C.O.I.).
• Ensure new subcontractors provide all necessary paperwork to the office PRIOR to performing work on a customer’s site.
• Ensure the completion of required paperwork from subcontractor prior to submitting it to the clearing house.
• Monthly audit of Subcontractor files to ensure valid C.O.I. based on insurance requirements and C.O.I. expiration.
• Support / Monitor IVR / App Systems (setup, billing, training) IVR / App System - Collect all services performed after each storm and review it for completeness and accuracy.  Reach out to subcontractors that have not submitted correct information due to weather conditions not matching services performed Handle any subcontractor pay questions and discrepancies Assist the Clearing House Department in conducting pre-season audits of all Subcontractor and equipment rates.
• Conduct Pre / Post Regional District follow ups with customers and subcontractors.
• Assist with updating property site maps.
• Assist with performing various filing projects.

QUALIFICATIONS :

Word, Excel, Outlook) Discretion and trustworthiness due to access and assistance with confidential information Benefits :